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    Navanta

    Business Process Outsourcing

    Solutions Specialist IV

    Oklahoma City, United StatesOn-SiteFull-timePosted 2d ago
    All Navanta jobs

    Job description

    Summary/Objective 

    The Solutions Specialist IV is a staff position that works closely with Project Managers to develop in-depth technical plans to accomplish a stated project/company/client goal. 

    Essential Functions 

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

    • Collaborate closely with Project Managers to plan and coordinate successful delivery of various company projects, including but not limited to new client installations, existing client upgrades, internal service enhancements, and process definition and implementation.
    • Deploy, configure, and maintain server infrastructure and network devices, including Layer 2/Layer 3 switching, VLAN creation and assignment, port configuration, and network segmentation to support enterprise network performance and reliability.
    • Provide guidance and assistance to technical staff assigned to project-related tasks, taking ownership of tasks if necessary to meet deadlines.
    • Ensure that technical plans are properly tracked by monitoring associated tickets and updating them frequently.
    • Liaise with client executives to understand their technical problems and pain points and use this information to develop implementation plans with clear steps to migrate clients from their existing setup to Bankers Private Cloud.
    • Adhere to defined procedures, policies, and templates to plan recurring projects.
    • Monitor real-time events and multitask between various concurrent activities.
    • Escalate sensitive or complex planning problems to management.
    • Perform any other related work as required.

    Supervisory Responsibility 

    This position has no supervisory responsibility, though management of technical plans often includes coaching or guiding project team members. 

    Work Environment 

    This job operates in a professional office environment (both internally/externally) and travels in an automobile (or possibly an airplane). This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. This role occasionally operates a company motor vehicle. 

    Physical Demands 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

    Position Type and Expected Hours of Work 

    This is a full-time position. Hours of work and days are variable, but typically Monday through Friday. Project Technicians are expected to be on call at any time to assist with the successful completion of project tasks. Occasional evening and weekend work may be required as job duties demand. 

    Use of personal cellular device is required for after hours communication.

    Travel 

    Periodic travel is expected for this position.

    Required Education and Experience 

    • Advanced understanding of PC/Server/Network hardware.
    • Advanced understanding of principles and theories of network systems and management.
    • Advanced understanding of Internet technologies and products.
    • At least three years of technical work experience or equivalent education.
    • At least three relevant technical certifications (e.g., A+, Network+, Security+, Server+, MCSA, MCSE, CCNA) or equivalent experience.
    • General Understanding of Microsoft Active Directory, DNS, DHCP, Hyper-V, DFS, and backup technologies.
    • Advanced understanding of servers, networking equipment, Layer 2/3 networking devices, and VLAN configuration/setup.
    • A demonstrated propensity towards and proficiency with customer end-user interaction.

    Preferred Education and Experience 

    • Bachelor’s (or higher) degree in MIS, Network Engineering, Computer Science, or related degree.
    • Five or more years of related technical work experience.
    • Five or more relevant technical certifications (e.g., Network+, Security+, Server+, CCNA, and CCNP).
    • General understanding of expectations and implementing clients under the Bankers Private Cloud model.

    Other Duties 

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Who is Navanta?

    Navanta is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

    Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions. 

    Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

    We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way. 

    Job details are sourced from the employer's original posting.

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    About the company

    Navanta

    Navanta provides business process outsourcing and digital transformation services to enterprises.

    View all Navanta jobs
    Industry
    Business Process Outsourcing
    Open roles
    7

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