Support Supervisor

Summary/Objective 

The Support Supervisor works closely with the Support Manager and assigned Support Technicians to ensure the success of the Support department. 

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Supervisory Responsibility 

This position has direct reports and supervisory responsibility. 

Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. 

Use of personal phone through Multi-factor authentication is required.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Position Type and Expected Hours of Work 

This is a full-time position. Hours of work and days are variable, but typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Week-long on-call rotations are required and will possibly have an alternate work schedule. Occasional evening and weekend work may be required as job duties demand.

Travel

Infrequent travel is expected for this position.

Required Education and Experience

Preferred Education and Experience

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Who is Navanta?

Navanta is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions. 

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.