About the Role
Every conversation starts with someone who has already taken the first step.
They've attended an event, submitted an enquiry, downloaded information, or expressed an interest in studying. They're exploring their options and looking for guidance on what comes next.
As a National Course Advisor, you'll proactively connect with prospective students, helping them explore their study options and make informed decisions about their future. Working within a fast-paced contact centre environment, you'll engage with prospective students across multiple channels, build meaningful relationships, and provide accurate course and admissions guidance.
This role combines the satisfaction of helping people make important decisions with the accountability of working towards enrolment outcomes. Success comes from building rapport, asking thoughtful questions, actively listening, and consistently applying a proven student engagement process. You'll manage your own portfolio of prospective students, guiding them through the enrolment journey while delivering a high standard of service and contributing to enrolment targets.
While each National Course Advisor is responsible for managing their own pipeline and outcomes, success is built on teamwork. We operate within a collaborative environment where advisors actively support one another to ensure prospective students receive timely assistance and a consistently positive experience. When one team member is ahead, they help others move forward. When additional support is needed, the team steps in. We celebrate individual achievement, but we succeed together.
If you enjoy meaningful conversations, thrive in a structured environment, are motivated by achieving results, and value being part of a supportive high-performing team, this could be the role for you.
What You'll Be Doing
What Success Looks Like
Successful National Course Advisors don't rely on pressure or sales tactics. They are curious, disciplined, and coachable. They build trust quickly, listen carefully, and consistently follow proven processes. They understand that strong outcomes come from meaningful conversations, effective follow-up, and doing the fundamentals well every day.
They take ownership of their performance while recognising that a great student experience is a shared responsibility. They contribute positively to team success, support their colleagues when needed, and are comfortable seeking support when they need it themselves. Above all, they trust the process, remain focused on the student, and understand that consistent execution delivers exceptional results.
Who We Are Looking For
We're seeking a motivated and goal-driven individual with:
If you enjoy meaningful conversations, are motivated by achieving results, and want to help prospective students take the next step towards their future, we'd love to hear from you.
At ACAP, you'll join a purpose-driven organisation committed to helping students build meaningful careers and make a positive difference in the lives of others. As part of the global Navitas network, you'll work alongside passionate and supportive colleagues in a collaborative environment that values both individual contribution and team success.
At ACAP, our employee benefits include:
Diversity, Equity & Inclusion
ACAP, as part of Navitas, is committed to building a diverse, equitable and inclusive workplace. We welcome applications from people of all backgrounds, identities, experiences, and abilities, and are committed to creating an environment where everyone feels respected, supported, and able to thrive.
Ready to Apply?
Submit your application today. Applications will be reviewed as they are received, so we encourage early applications.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Navitas is a leading global education provider, delivering life-changing learning opportunities to more than 56,000 students each year.