Company
Lumicera
Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 7pm
Remote Work Notification
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming.
Hiring Manager : Full Name: First Last
Dustin Harvell
Overview
Due to growth, we are adding a Workforce Management Supervisor to our team.
The Workforce Management Supervisor is responsible for managing all intraday/real-time management processes in support of operations to achieve business service level objectives with Navitus and Lumicera. Supervisor will apply and integrate advanced analysis and reporting to collaborate on strategic and operational insights for workforce decision-making. Supervisor will also motivate and support team in the production of weekly schedules and daily operational tasks.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
- Facilitate development of WFM team and exposure to industry improvements, skills, and standards
- Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
- Devise scheduling enhancements and create new business models
- Discover new best practices to best utilize staffing while following current labor agreements and regulations
- Balance specialists’ workloads between weekly scheduling and daily operations
- Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs
- Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
- Lead staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance while also identifying risks
- Other duties as assigned
Qualifications
What our team expects from you?
- High School Diploma, GED or equivalent, Associate’s degree preferred
- 5+ years of Workforce Management or prior relevant experience
- 1+ years of leadership experience
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Lumicera?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
#LI-Remote
Pay Range
USD $56,805.41 - USD $68,440.77 /Yr.
