Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
The Manager II – Desktop Support Services is responsible for providing operational leadership across Desktop Support functions, ensuring the delivery of consistent, accurate, and timely technical support while maintaining a first-class end-user experience.
This role leads multiple teams supporting enterprise customers through a variety of service channels, including chat, email, walk-up, phone, and ticketing systems within a multi-location, high-volume operational environment. The position is accountable for service performance, workforce management, operational governance, security compliance, customer satisfaction, financial stewardship, and continuous service improvement.
As a Manager II, this role leads managers and experienced professionals and is accountable for the performance and outcomes of multiple related teams.
The position partners with senior leadership to define strategic direction, operational objectives, policies, and execution plans that influence departmental performance and broader organizational results.
The Manager II – Desktop Support Services is expected to operate as a strategic operational leader, balancing day-to-day execution with long-term planning.
The role
drives organizational performance through leadership, governance, innovation, workforce development, risk management, financial stewardship, and continuous improvement while ensuring exceptional service delivery and customer experience across all Desktop Support functions.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Navy Federal Credit Union is a not-for-profit financial cooperative that serves the military, veterans, and their families.