This position will be sat alongside the sales team providing bespoke repeat order/renewals support for the Netherlands Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times in order to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards.
Liaise directly with the Customers, vendors and internal departments in a timely fashion.
Working with the client from the beginning of the renewals process, through to delivery, including;
- Attending scoping calls (if required)
- Requesting pricing from vendors
- Creating proposals and quotes
- Follow up calls
- Managing the pipeline ensuring orders are placed in a timely fashion
- Checking won work (all documentation is present and correct)
- Ensuring full and clear invoicing profiles are completed.
- Making sure all essential information for smooth job delivery is updated on the system
- Maintenance of account records on the Salesforce CRM system
- Working as part of the wider account team
- Must be fluent in Dutch and English
- Must be process driven and have exemplary accuracy and attention to detail skills.
- Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.
- Candidates will need strong organisational and communication skills.
- Able to use initiative as well as work as part of a team.
- Self-motivated and enthusiastic.
- Strong business work ethic.
- Knowledge of Salesforce would be beneficial.
- MS Office particularly Word, powerpoint & Excel
You will be working in a place at the top of cyber security where your ideas are valued. You cannot always tell people the details about your work, but you can tell them that you contribute to a safer society.
We also offer you:
- A good salary that matches the things you have already done and will do.
- A favourable pension scheme, twenty-six vacation days (+4 mandatory days off) and 8% holiday pay for a full-time contract.
- Many development opportunities: you can gain and share knowledge through training courses, TechTalks, events and our own Fox Academy.
- A laptop and business phone. Do you use your own phone? Then you will receive an allowance of up to € 25.
- An allowance for your internet at home of up to €40 and a working from home allowance.
- A performance bonus and profit sharing because we value your effort.
