As an MXDR Engineer, you will implement, support, health monitor and maintain MXDR technologies across client environments.
Deploying, configuring and maintaining MXDR solutions is a core responsibility of the role. You will work with customers, colleagues and stakeholders to understand defined technical requirements and deliver solutions in accordance with established architectures, standards, processes and procedures.
You will provide technical support across the lifecycle of MXDR services, including troubleshooting service issues, maintaining platform health, supporting operational teams and contributing to service enhancements. You will work independently to meet defined objectives within an established framework, seeking guidance or escalating where issues are complex, non-standard or outside agreed authority.
The role requires practical cybersecurity knowledge, professional communication skills and a commitment to continuous learning. Experience with SIEM and EDR technologies is important. The MXDR technology portfolio may include Microsoft Sentinel, Splunk, CrowdStrike, SentinelOne, Carbon Black and other relevant platforms.
As this is a customer-facing role within a global organisation, you should be comfortable engaging with customers and colleagues in both digital and in-person environments. Proficiency in written and spoken English is required.
- Implement and configure MXDR solutions for customers in accordance with agreed designs, standards and implementation procedures.
- Provide ongoing technical support, health monitoring and maintenance for MXDR technologies across client environments.
- Diagnose and resolve difficult but conventional technical and service issues using established processes, documentation and available technical knowledge.
- Escalate complex, non-standard, high-impact or cross-functional issues to the appropriate senior engineer, technical lead or manager.
- Work independently within multidisciplinary project and service teams to meet defined objectives and contribute to agreed customer deliverables.
- Support the SOC, Service Delivery Management, Project Management and other Engineering teams by providing relevant technical information and assisting with the resolution of operational issues.
- Analyse technical information, logs, alerts, platform behaviour and other relevant data to support troubleshooting and service delivery.
- Maintain accurate technical documentation, implementation records, support information and operational handover materials.
- Contribute to the improvement of MXDR services by identifying opportunities for automation, process improvement, technical enhancement and knowledge sharing.
- Implement approved service improvements, automation and platform changes within established technical and change-management frameworks.
- Develop knowledge across relevant MXDR technologies and undertake training in additional technologies, systems and skills in support of business needs and continuous development.
- Participate in an out-of-hours (OOH) rota as required.
- The responsibilities outlined in this job description are not exhaustive. The role holder may be required to undertake other duties reasonably requested by management from time to time, commensurate with the level of the role.
- Practical knowledge of cybersecurity principles and MXDR service delivery.
- Experience with one or more SIEM, EDR or related security technologies.
- Experience implementing, configuring, supporting or maintaining technical solutions in customer or enterprise environments.
- Ability to troubleshoot technical issues, analyse relevant data and identify appropriate resolutions within established procedures and standards.
- Understanding of logging, security monitoring, endpoint security, integrations and supporting technical infrastructure.
- Ability to work independently against defined objectives while recognising when an issue requires escalation.
- Effective written and verbal communication skills.
- Ability to communicate technical information clearly to customers, operational teams and other stakeholders.
- Effective collaboration, organisation and problem-solving skills.
- Commitment to maintaining and expanding technical knowledge across the MXDR technology portfolio.
Certifications:
- Relevant industry-recognised cybersecurity or technology certifications are beneficial. Examples may include relevant Microsoft, Splunk, CrowdStrike, SentinelOne or CompTIA certifications.
- Equivalent practical experience and demonstrable technical capability will also be considered.
- You will be working in a place at the top of cyber security where your ideas are valued. You cannot always tell people the details about your work, but you can tell them that you contribute to a safer society.
- We also offer you:
- A good salary that matches the things you have already done and will do.
- A favourable pension scheme, twenty-six vacation days (+4 mandatory days off) and 8% holiday pay for a full-time contract.
- Many development opportunities: you can gain and share knowledge through training courses, TechTalks, events and our own Fox Academy.
- A laptop and business phone. Do you use your own phone? Then you will receive an allowance of up to € 25.
- An allowance for your internet at home of up to €40 and a working from home allowance.
- A performance bonus and profit sharing because we value your effort.
