Research Operations Manager

Position Title: Research Operations Manager
Location: Taguig City, Metro Manila – 2 days per week onsite

The Research Operations Manager enables Global Research to operate efficiently, consistently, and at scale. The role provides the operational backbone for research publication, disclosure tracking, collaboration administration, knowledge management, and reporting. It ensures research outputs are published accurately and on time, internal systems stay current, and key activities across authors, articles, tools, disclosures, conferences and commercial research are captured in a structured and reusable way.

Summary

·       Coordinate the staging and publication of research articles, including checking formatting, correcting issues, ensuring image names are unique, and ensuring PDFs follow NCC naming conventions.

·       Fix and update existing research articles in the Content Management Systems to maintain quality, accuracy, and consistency.

·       Track the progress of vulnerabilities disclosed to vendors and maintain visibility of status, follow-up actions, and key dates.

·       Maintain the master running list of articles, tools, conference talks, public reports and authors that feed into the Annual Research Report.

·       Update research collaboration spaces such as SharePoint, Jira, and internal wiki pages with new links, policies, templates, and reference material.

·       Support administration of academic collaborations, including coordination, documentation, and tracking of agreed actions and deliverables.

·       Capture and track commercial research activity so that leadership has clear visibility of pipeline, progress, outputs, and dependencies.

·       Identify opportunities to improve operational workflows, reduce manual effort, and improve consistency across research processes.

·       Strong operational coordination and administration skills in a content, research, publishing, or project support environment.

·       Ability to manage multiple workstreams, maintain accurate records, and keep detail-heavy processes on track.

·       Experience using collaboration and workflow tools such as SharePoint, Jira, wiki platforms, document repositories, and Content Management Systems.

·       Ability to review and correct content for accuracy, completeness, naming consistency, and publication readiness.

·       Ability to present complex information clearly in trackers, summaries, meeting notes, and status updates for technical and non-technical stakeholders.

·       Strong organisational skills, sound judgement, and a proactive approach to following through on actions.

·       Comfortable working with globally distributed teams and coordinating across different time zones.

·       Familiarity with vulnerability disclosure processes, technical publications, or research environments.

·       Experience supporting academic partnerships, conference submissions, or external collaboration activities.

·       Experience maintaining structured datasets or inventories that support reporting and annual publications.

·       Interest in process improvement, workflow documentation, and operational governance.

Global Research is responsible for producing independent, world-class cybersecurity research across emerging technologies, cloud, AI, hardware, critical systems, and offensive security. The function creates public reports, technical advisories, open-source tools, conference talks, and thought leadership that support NCC Group's market position and client conversations.

This role sits within the Global Research function and supports the smooth running of research operations, publication workflows, knowledge management, and reporting activities across a distributed team

Ways of working

·       Focusing on Clients and Customers.

·       Working as One NCC.

·       Always Learning.

·       Being Inclusive and Respectful.

·       Delivering Brilliantly.

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

·       Transportation and rice allowances

·       Night differential, overtime pay and holiday pay

·       13th‑month pay and performance‑based bonus plan

·       Day‑1 HMO healthcare coverage for you and dependents

·       Outpatient medicine reimbursement

·       Group life insurance, accidental death & disability cover

·       Employee Assistance Program (EAP) with 24/7 confidential counselling

·       Generous vacation and sick leave, available from Day 1

·       Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.

·       Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings