Managing sales order:
- Prepare and maintain product quotations in accordance with company pricing policies and approved commercial terms.
- Assist in the preparation of service quotations, including PMA analysis and related supporting documentation.
- Coordinate sales rep by managing order, schedules, filing important documents and communicating relevant information to the customer.
- Ensure all quotations and contracts are accurate, properly documented, and maintained within company systems.
- Inform clients of unforeseen delays or problems.
- Follows up on any sales quotations made for clients.
- Place or cancel orders as well as answer related questions about terms of sale.
- Coordinate and manage the placement of orders, refunds, or exchanges.
Managing customer account/related customer service:
- Create, update, and maintain customer master data in company systems.
- Process new customer account setup and vendor registration requests.
- Verify customer sales history and related records as requested by the Sales team.
- Maintain accurate customer information and ensure data integrity across business systems and file documents.
- Manage incoming customer calls, emails, and other communication channels in a professional and timely manner.
- Respond to customer inquiries and provide accurate information regarding products, services, quotations, contracts, billing, and account-related matters.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution except it’s technical problem which should be communicated by technical person.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Build and maintain positive customer relationships through effective communication and professional service support.
Sales and Service Administration Support
- Administer service contracts, including contract creation, renewal tracking, amendments,
- Coordinate sample requests and ensure proper documentation and tracking.
- Coordinate water testing requests and related administrative activities between customers and the technical team.
- Support material requisition activities and billing-related documentation.
- Process supplier purchase requisitions (PRs) and review supplier invoices prior to submission to the Accounting Department.
- Ensure supporting documents are complete and comply with company requirements.
- Coordinate with internal stakeholders regarding procurement and payment-related matters.
- Assist in the administration and monitoring of service-related business processes.
- Store and sort financial and non-financial data in electronic form and present reports as necessary for new account.
Managing other associated sales/rep/marketing /others:
- Ensure adherence to sales associated policies.
- The Sales Coordinator must liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints..
- The Sales Coordinator may also be required to produce reports on progress within the specialties as necessary.
- Produces commission reports according to commission scheme.
- Creates new and innovative ideas to improve sales support process.
- Assists the marketing department in new marketing or Promo campaigns
- Follow communication, procedures, guidelines and policies.
