Software Support Consultant

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Actively participate in technical support operations, assisting with customer needs
• Respond to customer requests, identifying problems, and providing the customers with all the necessary information to resolve their issues
• Seek to understand problems and then reproduce, localize, and describe them before passing them on to developers.
• Find workarounds for problems.
• Work extensively with the issue tracker (e.g. JIRA), searching for existing similar reports and submitting new ones.
• Maintain issue tracker log for customers, per customer.
• Contribute to both internal and external documentation.
• Maintain the knowledge base and documentation.
• Maintain, administer and support tools used in deploying the solution.
• Setup, configure and deliver demos of solutions both to internal and external users
• Support the QA processes

BASIC QUALIFICATIONS:

• Bachelor’s and/ or Master’s degree in Computer Engineering, Computer Science or any other related field.
• Strong understanding of object-oriented programming.
• Knowledge and experience in one (or more) of the following: ASP.NET, C#, Java, HTML, XML, Web Services.
• Ability to work from rudimentary requirements and specifications.
• Good knowledge of SQL programming, preferably Ms SQL Server.
• Ability to prioritize assignments, handles shifting deadlines, and work independently as well as in a team environment.
• Excellent analytical and problem solving skills with an understanding of existing and emerging technologies.
• Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.
• Excellent communication and presentation skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.
• Self-directed and keen on learning.
• A good command of the English language (oral and written) is a must.

PREFERRED QUALIFICATIONS:

• 0-3 years of relevant experience
• Familiar with major OSs, SSH.
• Network connectivity troubleshooting
• Linux OS fundamentals

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list.  Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.   NCR is not responsible for any fees or charges associated with unsolicited resumes.

#Li-GB2 #Li-Hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.