IT Concierge/Support Engineer

As an IT Concierge Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Provide front-line IT support and assistance to end-users in a professional, courteous manner.
• Handle walk-in requests, phone calls, and digital service requests efficiently.
• Perform basic troubleshooting for hardware, software, and connectivity issues.
• Coordinate with technical teams for complex issues requiring escalation.
• Set up and configure workstations, laptops, mobile devices, and peripherals.
• Support meeting room technology setup and troubleshooting.
• Track and manage IT equipment loans, returns, and inventory.
• Ensure proper documentation of all service requests and resolutions.
• Maintain accurate records in IT service management systems.
• Support hardware refresh and deployment activities.
• Support employee onboarding and offboarding for preparation and revocation of assets.
• Communicate clearly with users about issue status and resolution timelines
• Collaborate with IT teams across Applications, Infrastructure, and Cyber domains
• Participate in service improvement initiatives
• Contribute to knowledge base articles and user guides.
• Support continuous improvement and reporting in IT support services quality.
• Participate in on-call rotation if required by client.

• Diploma or Degree in Computer Science, Computer Engineering, Information Technology, or equivalent
• Minimum 1 year of experience in Service Management Centre
• Proficiency in Windows 10/11, Microsoft 365, Active Directory
• Experience working in enterprise or government systems environments is an advantage
• Experience with ticketing system

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].