[What the role is]
We are looking for an operationally strong and service-oriented individual to join the Choa Chu Kang Operations Department, which oversees the operations and maintenance of NEA's after-death facilities. The successful candidate will support the end-to-end facilities management of Choa Chu Kang Complex, including the Cemetery, Columbarium, and Crematorium, and contribute to the delivery of dignified, safe, and quality after-death care services to the public.
[What you will be working on]
You will be responsible for the following:
- Oversee the daily operations of the facility and installations, including building systems and services, landscaping, pest control, and conservancy.
- Ensure the proper functioning of all Mechanical & Electrical (M&E) systems, including air conditioning, lighting, and fire protection systems.
- Carry out daily site inspections across the facilities to monitor cleanliness, maintenance standards, safety, and overall site conditions, and follow up promptly on any defects/gaps identified.
- Supervise facilities management, landscaping, cleaning, and other outsourced contractors to ensure works are carried out satisfactorily in accordance with contract requirements.
- Coordinate and monitor preventive & corrective maintenance works in accordance with contract requirements.
- Monitor maintenance schedules and ensure timely completion of all works.
- Plan and carry out procurement of office equipment, supplies, stationery, and other operational requirements
- Perform administrative duties, including verification and processing invoices for payment.
- Handle and manage feedback, including investigation, follow-up actions and putting up report.
- Ensure compliance with safety, regulatory and operational requirements across the complex.
- Respond to, investigate, and coordinate the management of facilities-related incidents, including after office hours where required.
- Participate in major events such as Qing Ming Festival, 7th lunar month, annual shutdown servicing and any other organisational level events, including weekends and Public Holidays.
- Perform any other duties as assigned by the supervisor.
[What we are looking for]
Requirements:
- At least 3 years of relevant work experience in Facilities Management, Estate Management, Engineering, or a related field.
- Good understanding of facilities management operations, maintenance practices, and contractor management.
- Proficient in Microsoft Office Applications.
- Good problem-solving, report writing & communication skills.
- Mature, tactful, independent, resourceful, and able to work effectively under pressure.
- Good interpersonal skills with the ability to work collaboratively with internal and external stakeholders.
- Willing to work in an after-death environment.
- Able and willing to work on weekends and public holidays when required.
