Reporting to the North American Regional VP, People & Culture, this Business Partner will support people leaders, managers, and employees across the United States and Canada. This is a hands-on, regional HR role focused on employee relations, employee engagement, and the day-to-day delivery of HR programs—bringing People & Culture policies and programs to life for the region while leveraging AI and self-service tools to create a frictionless employee experience.
Key Responsibilities:
- Own the regional rollout of core HR programs (onboarding, performance management, engagement surveys) for the US and Canada, ensuring consistent, high-quality execution aligned to global P&C standards.
- Serve as the primary point of contact for people leaders and employees on day-to-day HR matters, employee relations issues, and policy interpretation.
- Coach and support managers on performance management practices, including performance improvement plans, handbook guidance, and people management best practices.
- Partner with P&C Operations on workflows, systems, and the HR technology stack to champion self-service solutions and automation that reduce friction for employees and managers.
- Build and implement AI-enabled solutions (knowledge banks, chatbot triage, self-service resources) to enhance the employee experience and streamline HR processes.
- Execute regional HR programs including employee engagement surveys, performance management cycles, onboarding, and merit and promotion cycles; translate results into actionable plans with people leaders.
- Use workforce and people data to identify regional trends early and provide insights to inform people leader conversations and strategic decisions.
- Maintain accurate documentation and records for all people processes, ensuring consistent policy application across the US and Canada.
- Collaborate with Global P&C Business Partners and regional peers to keep programs and practices consistent across all regions.
- Participate in cross-functional P&C projects and regional OKRs.
- Continuously identify opportunities to simplify, automate, or improve recurring HR processes.
Required Qualifications:
- 4+ years of experience in an HR Generalist, HR Business Partner, or Employee Relations role
- Demonstrated experience supporting employees and managers in the US, with working knowledge of US employment legislation
- Hands-on experience rolling out end-to-end HR programs (e.g., onboarding, performance management, engagement surveys)
- Proven ability to manage employee relations matters and provide guidance on policy interpretation
- Strong organizational skills with the ability to manage multiple priorities concurrently
- High level of attention to detail and consistency in documentation and record-keeping
- Excellent written and verbal communication skills
- High level of integrity, discretion, and sound judgment when handling confidential information
Preferred Qualifications:
- Bachelor's degree
- Familiarity with Canadian employment practices
- Experience with UKG or similar HRIS platforms
- Hands-on experience implementing AI or HR technology tools (e.g., chatbots, self-service portals, knowledge banks)
- Data literacy and comfort using workforce analytics to inform recommendations
- Experience coaching and supporting managers on performance management best practices
Key Competencies:
- Proactive learner with genuine curiosity about HR technology and AI-enabled solutions
- Ability to build and maintain strong relationships across diverse stakeholder groups
- Proficiency with Microsoft Office and HRIS platforms
- Comfortable learning and adopting new HR technology quickly
- Collaborative mindset with ability to work effectively across cross-functional teams
Why you'll love working at Nearmap:
We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
In addition to your annual leave, Nearmap offers:
- 4 extra "YOU" days off each year—take a break, no questions asked!
- Company-sponsored volunteering days to give back.
- Generous parental leave policies for growing families.
- Work from Overseas Policy - explore the world in the approved list of cities while you work!
- Discounted Private Health Insurance plans.
- A Nearmap subscription (naturally!).
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