Delivery Operations Manager - Token Factory

The role

Token Factory is scaling AI inference across PoC and production environments. As we grow, operational clarity and structured delivery become critical. We are hiring a Delivery Operations Manager to build and maintain the operational system that connects sales, delivery, and customer success — and ensures every customer interaction runs smoothly from first deal to production.

You’re welcome to work remotely from Europe.

Your responsibilities will include:

Post-Sales Operations

• Own day-to-day operational processes across active PoCs and production customers
• Ensure seamless transitions from PoC to production without loss of context
• Build and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals
• Define cleanup processes for customer offboarding and scope reductions
• Triage incidents together with SA and Support, maintain clear escalation paths

Customer Lifecycle & Commercial Operations

• Support transitions to new legal entities, updated contracts, and SKU changes
• Build and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers
• Align post-sales processes with broader Nebius Cloud standards
• Define upsale processes — new PoCs for existing customers, operational and billing setup, transition to production

Operational Visibility

• Maintain a single source of truth on customer health, active workloads, and contract status
• Track upcoming renewals, capacity changes, and operational dependencies
• Surface risks early and drive resolution across teams

Cross-Functional Coordination

• Improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery
• Run structured operational reviews
• Work comfortably with technical teams — you don't need to write code, but you need to understand what engineers are building and why it matters for customers

Automation & Tooling

• Drive automation initiatives: Salesforce / Jira / Backoffice integrations, customer notifications, contract expiry alerts, cleanup workflows
• Identify where manual processes can be replaced with tooling

We expect you to have:

• Experience in cloud, AI, or SaaS operations
• You are comfortable working across sales, legal, finance, and engineering teams
• You bring structure without adding bureaucracy
• You are proactive in surfacing risks and improving execution
• You can hold a conversation with a technical team without getting lost

What success looks like:

• Active PoCs and production customers are visible and tracked
• Transitions to production are structured and predictable
• Commercial and operational changes reach customers without friction
• Cross-team delivery clarity improves over time