Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.
Job Duties:
- Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
- Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
- Process customer adjustment – Create paperwork for customer returns and process credits
- Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
- Contact drivers for Estimated Time of Arrival for customers
- Handle Return Authorizations with Vendors
- Access daily delivery manifests
- Maintaining the hot list; communicating between appropriate departments
- Making changes to redeliver for wrong addresses or rescheduling a delivery.
- Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.
