Job Summary: The Sales Tax Supervisor will provide top quality internal and external customer service ensuring that NEFCO customers are billed correctly and ensure taxability across all products are accurate. The Sales Tax Supervisor will possess a deep understanding of sales & use tax law, as well as accounting principles. This will directly contribute to NEFCO’s mission of exceeding our customers’ highest expectations by ensuring that our department adheres accurately to state sales tax law.
Job Duties:
- Supervise and manage the sales tax function within the organization.
- Develop internal processes for sales and use tax within NEFCO, Avalara and Epicor Eclipse.
- Manage sales tax issues and compliance and ensure proper taxation and resolution to customer sales tax issues.
- Collaborate with sales and customer service teams to resolve customer billing inquiries and disputes regarding sales tax.
- Develop and implement sales tax policies and procedures.
- Supervise and train sales tax staff, providing guidance and support.
- Understand and maintain tax systems, leverage automation, integration, and process streamlining.
- Review and validate customer exemption certificates, communicate with customers to obtain valid exemption documentation, and set up customer exemption certificates in appropriate taxing software systems.
- Review and process sales tax adjustments, if required.
- Monitor the shared email mailbox for sales tax inquiries and ensure a 1 business day response time.
- File sales & use tax returns timely.
- Assist with sales and use tax audits as needed.
- Assist with monthly sales and use tax compliance as needed.
- Perform research to validate taxability of items.
- Become an expert in Epicor Eclipse and Avalara Avatax/Returns.
- Develop and maintain positive and professional customer relationships.
- Perform other assigned tasks and duties necessary to support the Sales Tax Department.
- Meet defined department goals and activity metrics.
- Follow changes and trends in industry niche and related legal regulations.
