In this role, you will be the trusted partner for a portfolio of strategic customers across the UK built environment sector, with a particular focus on hospital projects. You will ensure they realise clear value from dRofus, renew successfully, and expand their use of our platform across projects, programmes, and portfolios. You will sit at the intersection of account management, customer success, and strategic consulting – working closely with customer executives, digital/BIM leaders, and project teams to embed dRofus into day-to-day delivery.
Your responsibilities
- Own a portfolio of strategic UK customers as their primary post-sale contact, building relationships with senior stakeholders
- Develop account plans covering customer success, adoption, renewals and growth, using account-health signals to address risks early
- Drive customer outcomes through best practice in room and equipment data, BIM-linked workflows and information handover
- Identify and close expansion opportunities across projects, business units and enterprise rollouts, pursuing new customers where possible
- Lead executive business reviews and commercial discussions to demonstrate value, secure renewals and grow net revenue retention
- Coordinate implementation, consulting, support, product and sales colleagues to deliver a consistent customer experience
- Represent customer needs internally, feeding insights into the product roadmap and go-to-market activities
- Completed degree in construction, architecture, civil engineering or similar.
- Substantial experience in the built environment, gained through architecture, engineering, construction, BIM, information management or relevant consultancy.
- Ideally, previous customer success or account management experience within Construction SaaS.
- Practical understanding of how multidisciplinary teams manage project information and deliver building projects.
- Experience managing client relationships, leading stakeholder discussions, running workshops or advising project teams.
- Ability to translate technical or project challenges into clear recommendations and business value.
- Commercial awareness and the motivation to take responsibility for customer renewals, negotiation and account growth.
- Fluent English and excellent communication, presentation and stakeholder-management skills.
- A self-driven, structured approach, confidence working autonomously and a proactive approach to winning business.
- Willingness and ability to travel regularly across the UK and abroad in Europe.
Nice to have
- Experience working with public-sector organisations, large private owners, contractors or consultants in the UK built environment.
- Room and equipment data, building requirements, BIM-linked workflows or information handover.
- Experience using or implementing dRofus.
- Software adoption, training, consultancy or account development.
- Additional European languages.
What we offer
- The opportunity to shape how leading UK organisations manage building data on major projects
- A senior customer-facing role with ownership and influence across product, sales and strategy
- A collaborative, international team culture backed by the Nemetschek Group
- A competitive compensation package with performance-based incentives
- Flexible working arrangements
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Diversity, equal opportunity and inclusion are essential parts of our company culture and key drivers of our collective success. We therefore welcome applications from people of all genders, nationalities, ethnic and social backgrounds, religions and beliefs, sexual orientations and identities, age groups, and people with disabilities. Regardless of marital status or any other legally protected characteristic, we provide equal employment opportunities for all.
