About the Company
Ness is a Global leader in Digital transformation, we are a full lifecycle digital engineering firm offering digital advisory through scaled engineering services. With 20+ years of specialization in product and platform engineering, we design, build, & integrate digital platforms and enterprise software that help organizations to engage with customers, differentiate their brands, and drive profitable growth for them. Our experienced designers, software engineers, data experts, and business consultants, partner with clients to develop roadmaps that identify ongoing opportunities to increase the value of their digital solutions and enterprise systems. The exciting work happens through 11 innovation hubs with 4000+ Nessians located across the globe.
Please visit our website www.ness.com and learn about our wonderful work.
Job Title – Pega Smart Dispute Developer
Role Summary:
Expertise in Pega Smart Disputes (Issuers) to support and enhance enterprise dispute management applications. The role involves production support, defect resolution, regulatory and card network rule implementation, performance optimization, and delivery of business enhancements while ensuring application stability, compliance, and operational excellence.
Required Skills
- Mandatory hands-on experience with Pega Smart Disputes (Issuers).
- Strong expertise in Pega PRPC / Pega Infinity, including:
- Case Management, Flow and Rule development, Data Pages, Integrations (REST/SOAP), Activities, Queue Processors & Job Schedulers, Agents, Service Level Agreements (SLAs), Security and Access Groups
- In-depth understanding of the payment card dispute and chargeback lifecycle, including:
- Transaction Dispute, Provisional Credit, Chargeback, Representment, Pre-Arbitration, Arbitration, Write-off and Recovery
- Strong knowledge of card network dispute rules, including:
- Visa Claims Resolution (VCR), Mastercard, American Express, Discover, Reason Codes, Compliance timelines and network mandates
- Experience in Pega troubleshooting and performance analysis, including:
- PegaRULES logs, ALERT logs, Predictive Diagnostic Cloud (PDC), Performance Analyzer (PAL/PLA), Tracer, Clipboard, DB Trace, SQL query analysis
- Experience providing production support with strong RCA and defect analysis capabilities.
- Experience in deployments using Pega Deployment Manager, RAP-based deployments, and release management.
- Experience working with ServiceNow, Jira, and Agile delivery methodologies.
- Strong understanding of Pega guardrails, best practices, and performance optimization.
- Pega CSSA (Certified Senior System Architect) certification is mandatory.
Domain Knowledge (Preferred)
- Banking or Financial Services
- Payments, Cards, or Transaction Dispute Management
