Communications and Change Management Specialist

Job Description

NetImpact Strategies has an opportunity for a Communications / Change Management Specialist to coordinate training-content changes, stakeholder requirements, and training schedules for a federal healthcare technology program. This role works with instructional designers, instructors, clinical and technical subject matter experts, and Government stakeholders to keep training programs accurate, current, and aligned with user needs and approved requirements. The specialist manages change requests for instructor-led, virtual, and computer-based training materials; coordinates reviews and approvals; and maintains an integrated delivery calendar that connects updated content with scheduled instruction. Working within an established training and adoption team, this position is remote.

Responsibilities

• Coordinate required changes to training curricula, computer-based training (CBT) courses, instructor and student guides, presentations, assessments, and supporting job aids.
• Receive, document, and track training-content change requests from intake through review, approval, publication, and communication to affected instructors and stakeholders.
• Work with Government stakeholders, training teams, and clinical and technical subject matter experts to confirm learning objectives, role-specific requirements, prerequisites, and competency expectations.
• Maintain a training-requirements crosswalk that connects approved requirements and application changes to affected courses, materials, assessments, and delivery activities.
• Assess the training implications of system releases and workflow changes; coordinate the scope, priority, owners, and completion dates for required updates.
• Consolidate stakeholder feedback into a clear review record, resolve conflicting comments through the appropriate reviewers, and track outstanding decisions through closure.
• Coordinate clinical accuracy, technical validation, instructional quality, and Section 508 accessibility reviews before updated materials are released.
• Maintain the integrated training schedule, including instructor-led classes, virtual sessions, content-update milestones, review deadlines, instructor assignments, and stakeholder commitments.
• Coordinate instructor availability, learner groups, prerequisites, training-environment readiness, and other dependencies with the responsible teams.
• Identify scheduling conflicts, overdue content changes, and readiness gaps early; coordinate corrective actions and communicate their effect on planned training.
• Track approved content versions and publication status across the learning management system and training repositories so instructors and learners use current materials.
• Prepare clear notices explaining training changes, schedule adjustments, updated requirements, and actions required of instructors, learners, and stakeholders.
• Use completion data, instructor observations, learner feedback, and stakeholder input to identify gaps and recommend improvements to training programs.
• Maintain auditable change logs, approval records, schedules, and status reports that demonstrate training readiness and requirements coverage.

Qualifications

Required Qualifications

• Bachelor’s degree in education, instructional design, communications, organizational development, business, or a related field, or an equivalent combination of education and relevant experience.• At least three years of relevant experience in training coordination, curriculum maintenance, learning-program administration, change coordination, or a related discipline.• Experience coordinating updates to training materials, including CBT or other digital learning content.• Demonstrated ability to gather stakeholder requirements, document requested changes, coordinate reviews, and track actions through completion.• Experience maintaining training calendars and coordinating instructors, learners, delivery resources, and competing deadlines.• Ability to translate technical or operational changes into clear requirements for instructional designers, content developers, and training teams.• Familiarity with learning management systems, training repositories, document version control, and approval workflows.• Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and SharePoint.• Working knowledge of Section 508 accessibility requirements and training-content quality controls.• Strong writing, facilitation, organization, and stakeholder-coordination skills.• Ability to obtain and maintain required Government system access and satisfy applicable Tier 3 background investigation requirements.• Ability to complete required privacy, security, and information-handling training. No specific professional certification is required.

Preferred Qualifications• Experience supporting federal healthcare, electronic health record, or enterprise application training programs.• Familiarity with Joint Knowledge Online or comparable learning management systems.• Familiarity with CBT development and publishing processes, SCORM packages, assessments, and digital learning quality assurance.• Experience applying instructional-design principles, such as ADDIE, when coordinating curriculum changes.• Experience maintaining requirements traceability, content-review matrices, training-readiness checklists, and release-aligned schedules.• Familiarity with ServiceNow, project-tracking tools, survey platforms, or training dashboards.• Experience coordinating geographically dispersed stakeholders and training teams across multiple time zones.• Relevant training, instructional-design, project-coordination, or organizational change-management certification.

Location RequirementRemote. Coordinate virtually with geographically dispersed stakeholders and instructors, with availability aligned to scheduled training, content reviews, and release-readiness activities. Routine travel is not anticipated.

#LI-Remote

About Us

At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $85,000-105,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact [email protected].

Required Qualifications • Bachelor’s degree in education, instructional design, communications, organizational development, business, or a related field, or an equivalent combination of education and relevant experience. • At least three years of relevant experience in training coordination, curriculum maintenance, learning-program administration, change coordination, or a related discipline. • Experience coordinating updates to training materials, including CBT or other digital learning content. • Demonstrated ability to gather stakeholder requirements, document requested changes, coordinate reviews, and track actions through completion. • Experience maintaining training calendars and coordinating instructors, learners, delivery resources, and competing deadlines. • Ability to translate technical or operational changes into clear requirements for instructional designers, content developers, and training teams. • Familiarity with learning management systems, training repositories, document version control, and approval workflows. • Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and SharePoint. • Working knowledge of Section 508 accessibility requirements and training-content quality controls. • Strong writing, facilitation, organization, and stakeholder-coordination skills. • Ability to obtain and maintain required Government system access and satisfy applicable Tier 3 background investigation requirements. • Ability to complete required privacy, security, and information-handling training. No specific professional certification is required. Preferred Qualifications • Experience supporting federal healthcare, electronic health record, or enterprise application training programs. • Familiarity with Joint Knowledge Online or comparable learning management systems. • Familiarity with CBT development and publishing processes, SCORM packages, assessments, and digital learning quality assurance. • Experience applying instructional-design principles, such as ADDIE, when coordinating curriculum changes. • Experience maintaining requirements traceability, content-review matrices, training-readiness checklists, and release-aligned schedules. • Familiarity with ServiceNow, project-tracking tools, survey platforms, or training dashboards. • Experience coordinating geographically dispersed stakeholders and training teams across multiple time zones. • Relevant training, instructional-design, project-coordination, or organizational change-management certification. Location Requirement Remote. Coordinate virtually with geographically dispersed stakeholders and instructors, with availability aligned to scheduled training, content reviews, and release-readiness activities. Routine travel is not anticipated. #LI-Remote