To provide implementation service including managing customers and timeline.
To provide technical support to customer either on-site/remote/phone or email.
To obtain technical certification for products that company distributes.
To help customers in matching requirement into product/solutions.
To provide workable (or alternative) solution based on customer’s requirement.
To conduct Product Hands-on Training to customers and partners.
To be able to carry out installation and configuration by reading manual when given a new product when there is no prior training given.
*Able to work in a fast-paced environment. Working after office hours, Sat/Sun/Public Holidays, from time to time, would be expected.
To support Sales personnel in sales process, e.g. product features/functionalities clarification, implementation consideration, tender compliance, etc.
To work closely with Sales personnel to help manage a few strategic accounts.
To conduct POC to secure sales.
The above functions will be based on products/solutions that company distributes.
Job details are sourced from the employer's original posting.
