RN / Registered Nurse - Triage

Neuroscience Group has part-time and full time Registered Nurse (RN) Triage positions available. As a vital member of the Clinical Services Team, the RN Triage Nurse will be responsible for managing incoming patient calls related to clinical concerns and collaborating with physicians and nurse practitioners to ensure timely and appropriate patient care. This role requires strong communication skills to effectively respond to both written and verbal inquiries.

The ideal candidate will be highly organized, capable of managing a demanding workload with accuracy, and committed to thorough follow-through in all aspects of patient care. For over thirty years, Neuroscience Group has provided excellent neurologic care for the Fox Valley and Northeast Wisconsin. Ours is the only medical facility in the area that combines neurosurgery, neurology, orthopedic spine surgery, interventional and non-interventional pain management, and physical therapy.

Our practice has grown to over 50 providers and serves patients in nine outlying clinics scattered throughout the region. Our mission is to improve lives by providing the very best in brain, spine and pain care and we do that by living our company core values: compassionate care, teamwork, fiscal responsibility, continuous learning, leadership and community involvement.

RESPONSIBILITIES:

• Serves as the primary contact for patients telephoning the office with questions or problems/concerns that are of a clinical nature.
• Triages patient calls and communicates with the patient's MD/AP regarding the appropriate action.
• Initiates follow-up phone calls to patients for the purpose of reinforcing educational information, assessing response to treatment/medication, and informing them of test results and the subsequent plan of care.
• Documents in the medical record, in a timely and accurate manner, all pertinent patient information to ensure continuity of patient care.
• Responsible for patient teaching/education regarding medication injections.
• Stocks and maintains sample medication closet, dispensing samples as directed by physician.
• Assists patients with the enrollment process necessary for financial assistance to obtain prescribed medication as appropriate.
• Regularly attends and contributes positively to team and organizational meetings.
• All other temporary and/or permanent duties as assigned by the RN Triage Nurse Team Lead.