Title: Conference & Banqueting Supervisor
Department: Conference & Banqueting
Reports To: Conference & Banqueting Manager/ Conference & Banqueting Assistant Manager
At Midlands Park Hotel, our mission is Creating Excellent Experiences for All. The Conference & Banqueting Supervisor is responsible for leading the Conference & Banqueting team to deliver exceptional guest experiences across conferences, meetings, weddings, banquets, private dining and special events. Through strong leadership, attention to detail and a passion for hospitality, this role ensures every event is delivered to the highest standards while embodying our values of Care, Energy & Drive, Always Getting Better and Doing the Right Thing.
Key Responsibilities
- Lead by example to deliver exceptional guest service throughout all conferences, meetings, weddings and banqueting events.
- Ensure all guests receive a warm, professional and personalised experience.
- Anticipate guest needs and proactively resolve issues before they impact the guest experience.
- Handle guest complaints and feedback promptly, professionally and effectively.
- Build positive relationships with repeat corporate clients, wedding couples and event organisers.
- Ensure service standards consistently reflect the Midlands Park Hotel brand and mission.
- Review function sheets, event orders and schedules to ensure all event requirements are understood and executed correctly.
- Conduct pre-event briefings and post-event reviews.
- Ensure rooms are set up accurately and efficiently according to client requirements.
- Monitor event timelines and coordinate service delivery to ensure seamless execution.
- Liaise with Sales, Kitchen, Front Office, Accommodation and Maintenance departments to deliver successful events.
- Ensure all conference rooms, banqueting suites and event spaces are maintained to the highest presentation standards.
- Supervise, motivate and support the Conference & Banqueting team during all service periods.
- Allocate duties and manage staffing levels according to business demands.
- Train, coach and mentor new and existing team members.
- Support onboarding and induction of new employees.
- Encourage a positive, inclusive and high-performing team culture.
- Conduct regular performance conversations and provide ongoing feedback and coaching.
- Lead by example, demonstrating professionalism, teamwork and accountability.
Living Our Values
Care
- Create genuine connections with guests and colleagues.
- Ensure every guest feels welcomed, valued and cared for.
- Foster a supportive environment where team members feel respected and included.
Energy & Drive
- Demonstrate enthusiasm and passion for hospitality.
- Inspire the team to exceed guest expectations.
- Respond positively and proactively during busy service periods.
Always Getting Better
- Seek opportunities to improve service standards and operational efficiency.
- Encourage innovation and continuous improvement within the department.
- Support learning, development and cross-training opportunities.
Doing the Right Thing
- Act with honesty, integrity and fairness at all times.
- Lead by example in maintaining company standards and policies.
- Ensure decisions are made in the best interests of guests, colleagues and the business.
Compliance, Health & Safety
- Ensure full compliance with health and safety legislation.
- Implement HACCP and food safety procedures.
- Ensure all emergency procedures are understood and followed.
- Conduct routine checks to maintain a safe environment for guests and employees.
- Ensure compliance with company policies including Dignity & Respect, Equality, Diversity & Inclusion and Responsible Service of Alcohol.
Key Skills & Experience
- Minimum 2 years supervisory experience within hospitality, food & beverage, events or banqueting.
- Strong leadership and people management skills.
- Exceptional communication and interpersonal abilities.
- Excellent organisation and attention to detail.
- Ability to remain calm under pressure and manage multiple priorities.
- Strong customer service focus.
- Flexibility to work evenings, weekends and public holidays.
