Food & Beverage Assistant

Job Description
Position:           Food and Beverage Assistant
Department:   Food and Beverage Department
Reports to:      Department Manager / Manager on Duty

Job Purpose
To assist with the smooth running of the Hotel as directed by a Manager/Supervisor in the Food and Beverage department and to ensure that guests always receive an excellent standard of service and hospitality.

Midweek availability Monday - Friday, part-time hours.

Main Duties
• To live to and embody the values of the business.
• Ensure that guests are seated and provided with menus and drinks promptly.
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
• Ensure an efficient and safe delivery of all food and beverage orders in line with the guest expectations ensuring an exceptional level of service is always maintained.
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
• To take and receive payment for all food and beverage orders.
• To ensure F&B areas are tidied and cleaned to the required standards.
• To liaise with the Duty Manager during the day with regard to any irregularities
• To ensure effective communication with other departments in the Hotel
• To be responsible for the room service when required.
• To assist with the set up for functions
• To assist guests with any queries they may have.
• To promote a sense of team spirit within the F&B department and with all other departments
• To ensure all aspects of the food service and standards of presentation and service are maintained.
• To be observant of the food being served from the kitchen to ensure any problems are dealt with before reaching the guest.
• To establish and promote excellent relations with the guests ensuring their expectations are always met and leading the team by example
• To report daily to the Duty Manager, Manager or Supervisor with regard to service, comments and any other issues encountered.
• To assist guests with your knowledge of the menu and to take order accurately
• To assist with preparation of food service areas for service.
• To be competent in taking reservations and allocating tables when necessary.
• To assist in the preparation of table plans
• To ensure all work is carried out in a hygienic manner and that the work area has excellent hygiene standards.
• To demonstrate and promote our Vision, Mission and Values of the Midlands Park Hotel.
• To adhere to all health and safety regulations as set out in staff handbook.
• To participate in in all training provided by the company.