Coordinator

New Directions is a social service agency offering a wide range of resources and services that provide supports in a variety of settings and foster people’s hopes and dreams in their communities.

Shift Staffed Homes (SSH) is one of the many services within Adult Services at New Directions; providing person-centered support to individuals with intellectual/developmental disabilities who may experience complex health issues. SSH strives to promote a sense of belonging and provide opportunities to engage in a meaningful life. This is achieved by creating a home environment that welcomes the participation of adults, supporting their pursuits, interests, goals, and helping maintain and strengthen the bond between the adults and their significant others. We provide an environment that is non-judgmental, safe and caring. Shift Staffed Homes operates 24 hours a day, 7 days a week.

Job responsibilities include, but are not limited to: 

• Conducting initial assessment of referrals;
• Community outreach and case management;
• Leadership in the development of person centered plans;
• Preparing funding proposals;
• Managing and overseeing budget of assigned homes;
• Overseeing licensing reviews;
• Participation in staff meetings,
• Hiring processes, and the on-call rotation to provide after-hours support;
• Supporting and making strong connections with the individuals living in the homes;
• Orienting, training and scheduling staff;
• Tracking home maintenance and repairs;
• Budgeting, balancing and accounting for monthly expenditures and administrative duties;
• Liaising with schools, neighbors, and social workers.

Key competencies sought for this position are:

• Advocating with and for Others
• Creative Problem Solving and Decision Making
• Developing Others
• Holding People Accountable
• Managing Change
• Relationship/Network Building
• Resource Management

The successful applicant will have:

• Post-secondary education in a social services field (e.g. social work, psychology or related field) with experience in clinical settings working with high needs children and youth
• Supervisory experience
• A minimum of 3 years’ experience working with adults with intellectual/developmental disabilities
• Knowledge of licensing regulations for adult services.
• Proven knowledge and ability in decision-making, problem-solving, crisis management and conflict resolution.
• Ability and strong commitment to working with adults with intellectual/developmental disabilities (ie. genuinely cares and has a strong commitment to ensuring their well-being and development).
• Proven ability to provide effective leadership within a team environment with respect, professionalism, and cultural awareness.
• Candidates should be knowledgeable and respectful of, Indigenous culture and traditions.
• Strong understanding of financial management and comfort in the regular use of Microsoft Office products.
• Excellent organizational, communication and interpersonal skills.
• Excellent and creative problem-solving skills.
• Applicants are required to have a valid driver’s license and access to a reliable vehicle.
• Applicants are required to have current First Aid/CPR and Non-Violent Crisis Intervention (NVCI) certification.
• Knowledge of American Sign Language (ASL) is considered an asset.

The salary range for this 70-hour bi-weekly, Full-time Permanent position is $34.3238 - $43.2439 per hour (equivalent to $62,469.32 - $78,703.90 annually) dependent upon education and/or experience. A full benefits package (which includes Health and Dental Benefits, Long Term Disability Benefits, and a Pension Plan) is provided.

The successful candidate will be subject to Criminal Record, Child/Adult Abuse Registry, and Prior Contact checks; and must supply a current Driver's Safety Rating.

Operating a vehicle is an essential duty of this role.  Candidates must hold a valid, active driver's license in good standing to be eligible for hire.  Providing a copy of your license and/or your license number at this stage is voluntary.  However, submitting this information upfront allows our team to verify your status, which can fast-track your application to the review stage.

The closing date for all applications is November 24th, 2026

We thank all applicants for their interest in New Directions, however, only those selected for an interview will be contacted. Unfortunately, we cannot accept telephone inquiries.

New Directions is committed to equity and diversity and especially welcomes applications from persons of all sexual orientations and gender identities, Indigenous persons, persons with disabilities, visible minorities, and newcomers to Canada. We strive for a skilled workforce that reflects the diversity of the people we support and contributes to the diversification of ideas.

Accommodations for accessibility purposes are available for candidates taking part in all aspects of the selection process.