Spanish Language Liaison

About New Horizon Family Health Services, Inc.

New Horizon Family Health Services has been improving the health of the communities we serve since 1992. With locations in Greenville, Greer, and Travelers Rest in Upstate South Carolina, we are dedicated to providing quality, compassionate health care for individuals and families in need of a medical home. Our years of experience and commitment to excellence have earned us the reputation as a trusted source of quality medical care and related services.

Our medical staff provide primary medical, dental and behavioral health care to anyone in need of those services. We offer a range of health care services which include preventive care, as well as management of chronic medical conditions such as diabetes, arthritis, digestive disorders, and more. We accept private insurance, Medicare, Medicaid, and offer a sliding fee discount for those who qualify.

Exceptional care and patient satisfaction are at the heart of everything we do. We’re honored to support your health journey and strive to be your first choice for comprehensive, compassionate health care.

NOTE: New Horizon Family Health Services operates multiple locations throughout Greenville, Greer, Travelers Rest, and Berea. Candidate placement and worksite assignments will be determined at the discretion of the Executive Team, based on organizational needs and operational priorities.

JOB SUMMARY:

Under the direct supervision of the Practice Manager or Practice Manager Director, the Spanish Language Liaison is responsible for assisting Spanish speaking patients with appointments, non-clinical customer service interactions with the lab and pharmacy, and general assistance to the Practice Manager or Practice Manager Director. The Spanish Language Liaison is not a medical interpreter, and this employee is not qualified for nor should they be asked to assist anyone with medical interpretation. The Spanish Language Liaison interacts with patients/visitors in a courteous, appropriate, respectful manner at all times. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services to assist Spanish-speaking patients.

DUTIES PERFORMED:

• Offers general assistance to employees and patients through facilitating communication in Spanish
• Refers employees or patients to a medical interpreter to assist with any medical interpretation
• Screens voicemails or incoming telephone calls, takes messages, transfers calls, or records received information accurately and distributes messages to the appropriate person in a timely manner.
• Makes patient appointment calls 
• Assists with efficient patient flow by navigating patients to the appropriate location.
• Assists PSRs during the check-in process for Spanish speaking patients
• Schedules appointments, makes patient appointment reminder calls, and retrieves medical records, as needed. 
• Assists with non-clinical customer service interactions with the lab and pharmacy
• Notifies members of management of suspicious activity observed in or around Center property.

QUALIFICATIONS:

• EDUCATION:
• • REQUIRED:
  • • A minimum of high school diploma or GED equivalent

• EXPERIENCE:
• • REQUIRED:

• • • Proficiency in oral and written Spanish and English language 

• • PREFERRED:
  • • Two years of experience in a medical office 
    • Working knowledge of an Electronic Health Records (EHR)

Benefits and Perks:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees.

• Automatic:
• • Annual Leave 
  • Sick leave
  • Up to 12 Paid Holidays plus your birthday
  • Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
  • Continuing education courses through SC AHEC
  • Various employee discounts. I.e., Verizon, AT&T, YMCA, etc.
  • Eligibility for the Public Service Loan Forgiveness (PSLF) Program
• Optional:
• • Medical (PEBA State Health Plan), Dental and Vision benefits
  • Flexible Spending and Health Savings Accounts
  • Voluntary Life Insurance
  • Short Term Disability and Long Term Disability
  • Accident and Critical Illness Coverage
  • 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment

Mission:
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
 ICARE Values:
The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.

Community:
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity Employer.