We are looking for highly organized candidates with excellent people skills for the position of a guest service agent. Guest service agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension, among other duties.
The best guest service agents will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Guest Service Agent Responsibilities:
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Responding to e-mails and voicemails.
- Creating reservations for the overnight accommodations, conference rooms and shuttle buses.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as facility information in the CH and TI.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
- Guest Service Agent Requirements:
- High school diploma or GED.
- Certificate or diploma in hospitality advantageous.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
