Assistant Dir., NYC Sec. 8 Subsidy Services

POSSIBLE HYBRID WORKPLACE OPPORTUNITY

New York State Homes and Community Renewal (HCR) is the State’s affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New York State.

This position is with HCR's Housing Trust Fund Corporation (HTFC). This is not a civil service position and does not require a civil service exam. Candidates must meet the minimum qualifications outlined below to be considered. 

NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce that represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency.

POSITION SUMMARY: 

Under the general direction of the Director, the Assistant Director will manage the operational functions of the New York City Section 8 Subsidy Services unit, including both the HCV and PBV programs. Key duties will include direct supervision of program supervisors and monitoring workloads and processing timelines. The Assistant Director will assist with the implementation of program initiatives and operational priorities established by the Director, address issues raised by supervisors, and recommend improvements to office operations. The Assistant Director will also take a lead role in the transition of Project Based Vouchers in Brooklyn from a vendor to a newly hired, in-house team of DHCR employees.

DUTIES AND RESPONSIBILITIES:

• Supervise and support case management supervisors, monitor team workloads, track key performance indicators such as utilization, recertifications, SEMAP scores, and processing timelines; ensure work meets program standards and complies with HUD requirements and the HCR Section 8 Administrative Plan; report on KPIs to the Director and to Execute Staff.
• Ensure case managers are responding to phone and email inquiries in a timely manner; track response times and ensure quality customer service for landlords, participants and applicants.
• Oversee quality control file reviews and inspections in New York City Subsidy Services; identify case manager vulnerabilities and make recommendations regarding future training needs to the Director.
• In coordination with the Director, provide ongoing leadership related to staff training and development, ensuring both new and seasoned employees maintain knowledge of program requirements and operational procedures.
• Oversee the expansion of the Project Based Voucher allocation for the New York City Subsidy Services Team; Carry out the transition of PBVs in Brooklyn that were previously administered by a vendor to DHCR staff; Establish new procedures for PBV administration; Manage PBV operations through the PBV supervisor; Track utilization, case processing, owner follow-up; bring issues requiring broader coordination or policy decisions to the Director; Ensure PBV utilization for New York City remains above 95 percent.
• Handle escalated participant, landlord, legal, and interdepartmental matters requiring managerial review and resolution, escalating to the Program Administrator as necessary.
• Coordinate preparation of required reports with Statewide, HCV, and PBV staff.
• Utilize and oversee the use of program systems, databases, and reporting tools, including Emphasys Elite, CGI OnCue and CATS, SharePoint, and HUD’s EIV system to support daily operations and program administration.
• Oversee repayment agreements, recovery and return payments.
• Review requests for Reasonable Accomodations by Section 8 HCV participants.
• Monitor ongoing policy and technology updates, and reporting requirements from HUD and HCR.
• Serve as acting operational lead in the absence of the Director.
• All additional duties as assigned.

WHO YOU ARE:

• Bachelor’s degree and 5 years of relevant experience required.
• Substitutions: four years of specialized experience or associate degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.
• Ability to establish effective working relationships.
• Excellent oral and written communication skills.
• Strong analytical and organizational skills.

This job description is not intended to be all inclusive and the employee will be expected to perform other reasonably related duties as assigned.

APPLICANTS MUST INCLUDE A RESUME

WHAT WE OFFER AT NYS HCR: 

• Extensive benefits package including participation in New York State’s Health Insurance Program and New York State & Local Employees’ Retirement System.
• Promotional opportunities for dedicated professionals.
• Work-life balance benefits including a 37.5-hour work week, opportunity for compressed scheduling, and paid time off benefits (vacation, sick, personal days, and federal holidays).
• 12 weeks of Paid Parental Leave.
• Paid Family Leave.
• As a New York State employee, you may qualify to participate in the Federal Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under an accepted repayment plan and while working full-time for an eligible employer.

ABOUT NEW YORK STATE HOMES AND COMMUNITY RENEWAL:

Under the leadership of Governor Kathy Hochul and Commissioner RuthAnne Visnauskas, HCR is a vibrant, innovative agency that integrates and leverages New York State’s housing resources. We have offices in New York City, Albany, Buffalo, and Syracuse, and employ a diverse workforce of professionals who are hard-working and committed to serving low- and moderate-income families. Our mission is far-reaching, encompassing single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development. We partner regularly with a variety of public and private stakeholders.

Achieving this mission requires a wide range of skills and backgrounds in public policy, administration, real estate, construction, finance, law, and many other areas of expertise. We seek to provide a workplace environment that is productive, flexible, accountable, ethical, and caring. Our employees are empowered to make a difference where they live and work. We offer competitive pay and a comprehensive benefits package, including paid leave, health, dental, vision, retirement, and family-friendly policies.

New York State is an Equal Opportunity Employer (EOE)