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This is NewCold
NewCold is service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. We use latest technology that empowers our people, to handle food responsibly and guarantee food safety in a sustainable way. We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next generation logistic solutions.
NewCold is one of the fastest growing companies in cold chain logistics.

We are expanding our teams to support this growth. More information on NewCold can be found on www.newcold.com and our social media.

Transport Customer Service Specialist - Warszawa
About the vacancy
Responsibilities:
- Manage transportation customers in an end-to-end service model.
- Maintain daily communication with customers regarding transport order execution.
- Coordinate information flow between customers, Transport Planning, and Operations teams.
- Monitor transport performance and proactively address delivery risks and delays.
- Prepare customer and internal reports and analyze key performance indicators (KPIs).
- Participate in customer meetings and prepare related presentations and summaries.
- Manage claims and complaints, perform root cause analysis (RCA), and support corrective actions.
- Identify and implement process improvement opportunities.
- Collaborate closely with Transport Planning, Operations, Warehouse, Finance, and Customer Service teams.
- Support the onboarding of new customers and transportation processes while ensuring data accuracy and documentation quality.
Requirements:
- Experience in customer service within the logistics and/or transportation industry.
- Good command of English, both written and spoken.
- Experience in KPI monitoring, performance analysis, and reporting.
- Experience in claims management and Root Cause Analysis (RCA).
- Strong communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Excel; knowledge of Power BI will be considered an advantage.
What we offer:
- High standard private medical care for the employee and family
- Sharing the costs of sports activities
- Integration events and festive parties
- Comprehensive onboarding programme
- Being part of innovative projects in cold chain logistics
- Possibility to take part in projects around the world within NewCold Group

Are you up for the job?
If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English.