Regional MFCS Specialist, OSC
About NewCold
NewCold is a global leader in advanced food logistics. Our warehouses and transport network sit at the center of the food supply chain. Connecting the world’s major food manufacturers with retailers and food service providers.
Our goal is to keep the world’s food fresh and safe with our proprietary technologies and innovative solutions.
NewCold designs, builds, and operates state-of-the-art cold storage facilities that are highly automated. We push the boundaries of logistics with end-to-end storage and transport operations that add greater resilience, efficiency, and sustainability to supply chains on four continents. And we are growing rapidly.
To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!
Your role as a Regional MFCS Specialist, OSC
Key responsibilities:
Position Overview
We are seeking highly skilled and detail-oriented Regional MFCS (Material Flow Control Software) Specialist to join the Operation Support Center. In this role, you will monitor and troubleshoot automated systems across multiple sites throughout North America to ensure optimal performance and reliability. You will work closely with technical teams to maintain system integrity, respond to alerts in real time, and implement training programs that align with startup goals for new projects.
Roles and Responsibilities
• System Monitoring & Control: Continuously monitor automated systems and operational performance across multiple North American locations to ensure flow stability.
• Incident Management: Diagnose and resolve system failures promptly to minimize downtime.
• Data Analysis & Reporting: Collect and analyze system performance data; prepare regular reports for management.
• Process Optimization: Identify inefficiencies and recommend improvements to enhance system reliability and throughput.
• Compliance & Security: Ensure adherence to company policies, safety standards, and cybersecurity protocols.
• Documentation: Maintain accurate logs of system activities, incidents, and resolutions for audit and knowledge sharing.
• Collaboration: Coordinate with engineering, IT, and operations teams to implement updates and troubleshooting complex issues.
• Help maintain strategic labor planning and reduce labor costs by assisting in remote coverage.
• Training & Support: Provide guidance to operator trainees and assist in onboarding new team members.
• Travel Support: Perform on-site visits (25-50%) for system startups, upgrades, and hands-on troubleshooting at various North American facilities.
• Continuous Learning: Stay updated on new technologies, tools, and best practices relevant to system operations.
• Other Duties as assigned.
Requirements
• Experience: 2+ years in system operations, IT support, or related technical role.
• Technical Skills: Familiarity with monitoring tools, remote access systems, and troubleshooting techniques.
• Strong problem-solving and analytical skills.
• Excellent communication and documentation abilities.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Preferred Skills
• Experience with MFCS systems or warehouse automation platforms (GLA).
• Familiarity with WMS (Corax and MLS).
• Rescue at height and fall arrest certified.
• Self-Contained Breathing Apparatus (SCBA) certified.
• While this is a salaried position, the role requires availability during assigned shifts, which may vary based on business needs. Shifts may include evenings, weekends or holidays.
• Candidates should be willing to travel for operational needs to multiple sites across North America.
Education/Certification
• Associate’s degree or equivalent in training required.
• Degree or training in Electronics, Robotics or Automation Technology preferred.
Who we are looking for:
We are seeking motivated and forward-thinking individuals who thrive in collaborative and fast-moving environments. Our ideal candidate has:
Why join NewCold?
At NewCold, our people are our most valuable asset. We take pride in our team-oriented culture, where innovation and collaboration are at the heart of everything we do.
What we offer:
Whether you’re a seasoned expert or just starting your career, NewCold provides the opportunities and challenges that allow you to grow and excel. Ready to turn your curiosity into impact?
How to apply:
If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English. Suitable candidates will be invited for a first interview with the hiring manager. A second interview will follow with a wider group of NewCold team members.
Can we welcome you on board as our new Regional MFCS Specialist, OSC and help continue our successful growth?
NewCold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
NewCold expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
NewCold is a global leader in automated cold storage solutions, offering advanced logistics and warehousing services for food producers and retailers.