Essential Duties and Responsibilities:
- Review insurance documentation on newly booked loans and resolve missing or inconsistent information with the production team.
- Contact agents and borrowers as needed to obtain insurance renewal documents and invoices.
- Review insurance requirements for the loan – loan document, closing and/or investor requirements.
- Review insurance documentation received in comparison to insurance requirements to determine insurance compliance.
- Determine adequacy of insurance coverage’s on an annual basis through a details compliance review.
- Contact insurance agents, borrowers, production team members and investors regarding non-compliant insurance resolution.
- Develop and maintain strong relationships with clients, insurance agents, borrowers, production team members.
- Utilize and work with vendors as needed.
- Review, draft and submit waivers to investors are required including documentation and submission to lender’s systems.
- Manage outsourced vendor communications with regards to letters for annual insurance renewals.
- Disburse insurance payments – invoices and reimbursements to insurance agents and borrowers.
- Manage loss draft/claims process from beginning to completion – working with borrowers, adjusters, insurance agents, Master Servicers, Lenders/Investors and other interested parties.
- Manage and force place insurance as required by the loan documents and/or investor to assure compliance and mitigation of risk.
- Assist with special projects and additional duties as assigned by management.
- Initiates and participates in projects, system enhancement design and testing; documents procedures
Core Competencies:
- Analytical skills; ability to interpret, resolve, and understand implications of complex issues
- Accuracy – ensures that data input is correct and input appropriately
- Ability to work independently, make decisions as appropriate, and advise on appropriate course of action
- Flexibility - ability to multitask and to shift priorities
- Demonstrated ability to organize & prioritize projects; complete multiple tasks on schedule
- Advanced computer skills, including MS Excel and Word.
- Ability to identify, implement and promote process improvements in day to day duties
- Customer Service Skills – ability to manage and respond to customer requests
- Strong team, leadership, negotiation and interpersonal skills
- Strong communication skills – written and spoken
Qualifications:
- Bachelor’s Degree or equivalent experience.
- 0-2 years related work experience, preferably in mortgage banking or financial services environment
- 0-2 years insurance experience and/or commercial loan servicing.
