Performs various tasks within the insurance team including the monitoring of insurance claims within our portfolio of loans to assure compliance with loan document and/or lender requirements; as well as meeting investor and borrower servicing expectations.
Responsibilities
Essential Duties and Responsibilities
- Manage a portfolio of approximately 80-100 property insurance claims from beginning to completion.
- Receive and handle incoming claim funds for deposit
- Review of Loan Agreements, third-party reports, and other various loan documents.
- Review all claim documents such as Statement of Loss, repair contracts, Adjuster Reports, fire reports, etc..
- Develop and maintain strong relationships by working with borrowers, adjusters, insurance agents, Master Servicers, Lenders/Investors and other interested parties.
- Utilize and work with vendors as needed.
- Disburse borrower draw requests by thorough review of invoices and lien waivers in accordance with lender guidelines
- Assist with the Newmark Disaster Recovery Reporting Process
- Assist with special projects and additional duties as assigned by management.
- Initiates and participates in projects, system enhancement design and testing; documents procedures
- This position will be within the Lower Gwynedd, PA office on a hybrid work schedule.
Core Competencies
- Analytical skills; ability to interpret, resolve, and understand implications of complex issues
- Accuracy – ensures that data input is correct and input appropriately
- Ability to work independently, make decisions as appropriate, and advise on appropriate course of action
- Flexibility - ability to multitask and to shift priorities
- Demonstrated ability to organize & prioritize projects; complete multiple tasks on schedule
- Advanced computer skills, including MS Excel and Word.
- Ability to identify, implement and promote process improvements in day to day duties
- Customer Service Skills – ability to manage and respond to customer requests
- Strong team, leadership, negotiation and interpersonal skills
- Strong communication skills – written and spoken
