Overview
We have an exciting opportunity for someone to grow and develop their current skillset supporting customers within a technical environment. The role will provide expert technical guidance to Sales and interface with customers to meet their technology and approval needs.
Responsibilities
In consultation with Sales/Business, organize and execute a plan for approval testing to meet the customer’s needs
Organize data derived from the approval program and assemble all appropriate information in an easily understood manner
Maintain productive relationships with both internal and external customers and maintain up-to-date knowledge of Afton’s technology, customer needs, market trends, and industry direction
Manage projects with CTS stage gate process
In depth knowledge and understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced by Afton chemistry
Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications
Interface with Marketing and Sales to ensure aligned customer account management.
Attend industry meetings to influence future specifications to Afton’s benefit
Qualifications
Degree in Chemistry, Chemical/Mechanical Engineering
Skills
- Decision Making - Timely decision making using a mixture of analysis, experience, and judgment; sometimes with incomplete information, under tight deadlines with appropriate risk, authority, and transparency
- Business Insight - Has knowledge of general business model, practices, and procedures. Understands how the actions and output of the role impacts the business and others.
- Analysis and Problem Solving - Solves problems with effective solutions by asking good questions, involving others, and looking outside of existing processes and procedures. Has technical knowledge and skills to troubleshoot test equipment or test precision issues.
- Communication – Can communicate information clearly, effectively, and timely in an engaging and convincing manner.
- Coaching - Provides the structure, environment and support for teaching, training and development of individuals and teams to enable them to achieve specific personal or professional results or goals.
- Managing Performance - Possessing the drive and focus to achieve challenging individual and team goals.
- Collaboration and Networking - The ability to work within and across Afton's organizational matrix to achieve objectives, including the capability to influence without authority.
- Project Management - The ability to manage tasks and activities and achieve their completion within the agreed framework, across regional and organizational boundaries as appropriate
- Innovation - Continuously assesses current processes, practices, procedures, techniques, and tools and provides suggestions for improvement. Open to new concepts. May benchmark outside laboratories or others for process improvement ideas.
- Dealing with Uncertainty - Is sufficiently flexible to effectively cope with change, multiple priorities, and lack of information at times
- Customer Relationship Management – Interpersonal skills to be able to make good strong connections with customers & OEM personnel. Combination of character & technical credibility. Demonstrate customer intimacy and Passion for Solutions approach to understand core technical problems and deliver solutions to business, marketing, and external customers.
