Learning Specialist (Onsite)

Newtown Savings Bank is seeking a retail banking professional to join our Human Resources team in the role of Learning Specialist. The Learning Specialist position is responsible for facilitation and assisting with the development of branch-specific training and on the job support to both new and existing Branch and Customer Service Center employees. Training responsibilities include compliance, daily operational, sales, and customer service functions. Travel between branches to provide in-branch training is needed. This is an onsite opportunity at our Corporate office in Newtown, CT. 

PRIMARY RESPONSIBILITIES:

• Facilitates comprehensive training related to all Retail Banking and Customer Service Center functions to ensure operational and sales excellence. Assist with development and maintenance of training materials for all levels.
• Schedules and coordinates training classes for new hire onboarding and ongoing training for Retail Banking and Customer Service Center.
• Coordinates training plans for all Retail Banking and Customer Service Center employees that are newly hired, transferred, promoted, or that require retraining support.
• Reports training success and staff development to Branch Management and Manager, Learning and Development.
• Maintains a high level of knowledge related to bank policies, procedures, regulations and goals. Communicates and disseminates knowledge to trainees.
• Provides back-up Retail branch coverage as needed to address unexpected coverage gaps.
• Assists with the administration of the Bank’s Learning Management System (LMS).
• Depending on individual career goals and business needs may help with other areas of Human Resources including but limited to recruiting, benefits administration, performance management, compensation, and employee relations.
• Meets the Bank’s volunteer specifications and be involved in community activities as necessary.

POSITION REQUIREMENTS:

• High School Diploma or equivalent, Associates Degree or higher preferred.
• Minimum of 1-2 years retail banking and retail sales experience.
• COCC or prior training experience preferred.
• Knowledge and understanding of all aspects of retail/branch banking functions, including sales, service, systems, operations, and compliance. 
• Ability to communicate well with customers and co-workers. 
• Ability to listen well and provide or receive instructions. 
• Demonstrates quality presentation and facilitation skills. 
• Strong written and verbal communication skills are necessary. 
• Proficient with Microsoft Office and basic computer functionality. 
• Ability to work well under pressure.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Full-time employees also receive a complete benefit package including a generous 401(k) with employer match, medical, dental, and vision benefits, paid time off, paid holidays, incentive compensation, short- and long-term disability programs, and other fringe benefits. 

Newtown Savings Bank is an equal opportunity employer and complies with affirmative action programs for qualified veterans and individuals with disabilities. Newtown Savings Bank shall not discriminate against any employee or applicant for employment based on race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.