Security Service Technician

Job Title: Security Service Technician

Salary: $74,000.00 - $104,000.00 per year

Position Overview

We are seeking an experienced Security Service Technician to join our team in Raleigh, NC. The ideal candidate will have a minimum of 5 years of hands-on experience with at least one of the following security systems—Lenel S2, Accutech Security, Brivo, or Kantech System. Preference will be given to candidates who are proficient in two or more of these systems.

As a Security Service Technician, you will serve in a customer-facing role, providing on-site support, troubleshooting, and maintenance of commercial security solutions. You will collaborate with management and team members to drive process improvements and ensure our clients receive best-in-class service and support.

Key Responsibilities

• Customer-Facing Support:

  • Serve in a direct customer-facing role, providing on-site support for various technical issues.
  • Provide outstanding customer service to strengthen client relationships and ensure satisfaction.

• Installation & Maintenance:

  • Receive and perform field service calls, installations, and preventive maintenance on commercial equipment.
  • Assist in the installation and configuration of various hardware and software components for new installations or service maintenance jobs.

• Troubleshooting & Repair:

  • Diagnose various system issues to determine system state and identify required corrective actions.
  • Troubleshoot equipment malfunctions using standard and specialized test equipment.
  • Repair or replace worn, damaged, or defective parts.
  • Request replacement parts and coordinate with the end user to ensure the system is restored to operational status.

• Technical Support & Training:

  • Provide technical support and training to end users.
  • Share knowledge and tips with the team to improve overall service quality.

• Service Management & Documentation:

  • Manage workload using the service management ticketing system.
  • Accurately report activities related to work orders and timecard reporting for invoicing and tracking.

• Inventory & Vehicle Maintenance:

  • Maintain service van inventory to effectively respond to customer calls for service.
  • Keep vehicle and tools in good working order.

• Collaboration & Compliance:

  • Collaborate with management to identify process improvement areas, improving efficiency and workflows.
  • Comply with all policies, procedures, and standards.
  • Maintain a competent understanding of CTSI services, products, and industry sectors.

• Travel & Additional Duties:

  • Occasional travel outside of the normal work area for service projects.
  • Meet or exceed individual goals.
  • Perform other duties as assigned.

Qualifications

• Experience:

  • Minimum of 5 years of hands-on experience in security systems service, with proficiency in at least one of the following:
    • Lenel S2
    • Accutech Security
    • Brivo
    • Kantech System
  • Prefer candidates experienced with two or more of the above systems.

• Technical Expertise:

  • Previous experience working in AV, Healthcare, Fire Alarm, or Security in a technical role.
  • Familiarity with standard electrical test equipment or specialized test equipment used with network systems, AV equipment, healthcare systems, or security equipment.

• Skills & Characteristics:

  • Basic computer skills.
  • Strong written and verbal communication.
  • Excellent customer service orientation.
  • Demonstrated problem-solving abilities, with a proven track record of executing results.
  • Team player with the ability to collaborate effectively.

• Licensing & Travel:

  • Valid driver’s license.
  • Willingness to travel occasionally for service projects.

Education Requirements

• Minimum: High school diploma or GED.
• Preferred: Associate’s degree and/or relevant industry certifications.

How to Apply

If you are ready to use your technical skills and customer-focused approach to help us deliver top-tier security solutions, we invite you to apply! Please send your resume and a brief cover letter detailing your experience and relevant system proficiency to [email protected]. 

Join our team and leverage your expertise to keep our clients’ environments safe and secure. We look forward to reviewing your application!