- Weekly Contracted Hours: 21.75
- Contract Type: Perm
Role Purpose
The Technical & Compliance Lead acts as the key strategic liaison between central NEXT and NEXT Wholly Owned Brands (WOB). This role is responsible for translating, implementing, and maintaining regulatory policies, compliance directives, and operational governance across all WOB business units. Operating across technical compliance, logistics, and data analytics, you will ensure total adherence to Restricted Substance Standards (RSS), manage business manuals, drive return-reduction strategies, support LIS system integration, and facilitate the seamless onboarding of new brand acquisitions.
Role Responsibilities
- Act as the primary point of contact between NEXT and the WOB business units, ensuring clear, consistent, and timely translation of policies and compliance directives.
- Manage, update, and maintain business manuals and policy documentation to ensure they align with legal standards and current corporate governance.
- Monitor and ensure organisational adherence to RSS (Restricted Substance/Standards) and other operational guidelines across all teams.
- Partner with cross-functional teams to analyse return data, identify root causes, and implement strategies to reduce returns.
- Conduct regular site visits to warehouse stakeholders to audit processes, share best practices, and drive operational consistency.
- Provide support for LIS (Lipsy Interactive Systems) integration, ensuring seamless adoption and troubleshooting.
- Collaborate with the Technical Director to facilitate the onboarding process for new business units, ensuring integration alignment with NEXT WOB standards.
Technical Requirements
- Proven experience in interpreting and implementing regulatory policies, legal requirements, and corporate compliance standards within a retail environment.
- Strong understanding of technical operations, including warehouse logistics, supply chain best practices, and return management processes.
- Ability to manage multiple workstreams, including updating manuals, supporting system integrations (LIS), and leading onboarding initiatives simultaneously.
- Excellent verbal and written communication skills with the ability to translate complex information for diverse business stakeholders.
- Competence in utilising data to monitor compliance metrics and identify opportunities for operational improvement.
- Ability to adapt to new internal software platforms quickly.
About Us
Lipsy is a London-based fashion brand that’s bold, dynamic, and always evolving. We create trend-led designs with a signature feminine edge, blending sophistication with unapologetic glamour. From statement-making eveningwear to effortlessly chic everyday looks, every piece is designed to make women feel confident, empowered, and unstoppable. The Lipsy woman knows what she wants - she’s ambitious, stylish, and ready to own every moment, whether she’s commanding the boardroom or turning heads at an exclusive event.
