This position provides the third level of network support to clients by handling service requests that have been escalated by lower tiers. Support will be provided remotely over the phone or via email. They will be required to develop solutions for complex networking issues. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations virtually and on hardware. Cisco certifications required.
Essential Duties:
• 4 or more years of recent networking experience
• One or more of the following certifications: CCNA, CCNP, CCIE
• Must be resourceful and able to take initiative in a dynamic environment
• Ability to effectively and efficiently troubleshoot technical problems
• Knowledge of current Cisco and Microsoft Networking Systems
• Knowledge of phone and VoIP systems
• Advanced knowledge of system hardware
• Advanced knowledge with network troubleshooting
• Professional customer service skills
• Strong written and oral communication skills
• Ability and willingness to work in an environment that offers 24x7x365 support
Must be able to pass criminal background check and valid drivers license.
All your information will be kept confidential according to EEO guidelines
Job details are sourced from the employer's original posting.
Open job postingAbout the company
NeXt I.T. offers Computer Support that will put an end to all of your technology worries. Offering service to businesses in Muskegon, Grand Rapids, Norton Shores, Sturgis and the Michiana area, we deliver strategic Computer Support solutions that will help your business stay ahead of the game. With Web Design and Managed IT Services developed just for your business, you can rest easy knowing you’ve made a long-term investment. Get proactive IT support you can count on, no matter what.