The Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision.
Key Responsibilities:
- Drives sales and growth by personally selling to customers
- Connecting with multiple customers
- Proactively engages with customers, reads cues and responds effectively
- Creates a memorable connection by asking effective questions to identify customer needs and make additional product recommendations
- Uses confident selling statements and is effective at overcoming customer objections
- Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
- Displays expert product knowledge and takes initiative where needed
- Participates in sales goal setting with manager and tracks individual performance towards the goal
- Delivers a friendly and efficient customer experience
All roles at Victoria’s Secret are responsible for:
- Driving sales results and growing the business through action and productivity
- Maintaining a focus on bras as the premier product , to build loyalty and support our “Best at Bras” culture
- Creating customer awareness (i.e., email capture) to build customer loyalty, when applicable
- Setting personal goals and tracking individual and team performance to the goals
- Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
- Taking initiative to recover and replenish merchandise, so it is available to sell
- Understanding and adhering to visual merchandising brand standards
- Assisting in housekeeping of sales floor and communicating maintenance issues
- Keeping an awareness of, and building personal capability in, loss prevention
- Reinforcing store strategy to reduce shrink
- Supporting all activities related to providing a safe working environment
- Understanding and demonstrating Company values
KPI's:
- Sales
- Sales Per Hour
- Pounds Per Transaction
- Transactions Per Hour
- Bra Conversion
Qualifications:
• Exhibits an authentic desire to exceed the customers’ expectations
• Persuasive, builds enthusiasm, and inspires the customer to buy
• Proven ability to meet or exceed sales goals preferred
• Demonstrates a sense of urgency
• Has a healthy, competitive spirit, while maintaining a team focus
• Is resilient and bounces back quickly from setbacks
• Pursues opportunities to take on more responsibility
• Seeks out coaching from leaders and peers to improve productivity; leads own learning
• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
