As our Audit and Assurance Coordinator, you’ll play an important role by working closely with our Operational teams, and other subject matter experts within the company to coordinate and facilitate assurance-related customer requests.
Here you’ll be responsible for ensuring seamless communication, compliance, and collaboration between NEXTDC and its customers for all assurance-related engagements.
This is a fixed term contract position
This role
- Develop and maintain streamlined processes with Operational teams for managing customer and partner audit and assurance requests.
- Act as the primary point of contact for customer audit requests, providing clear, timely communication and support throughout the audit process.
- Coordinate audit activities, including onsite visits, interviews, document reviews and access requests, in collaboration with relevant internal stakeholders.
- Gather and compile documentation, records and evidence requested for audits, ensuring accuracy, completeness and compliance.
- Engage with Risk and Compliance, Legal, Engineering and other relevant teams to ensure audit deliverables meet applicable industry standards, regulatory requirements and contractual obligations.
- Facilitate meetings, discussions and interviews between customers and internal subject matter experts, promoting transparency and effective information sharing.
- Maintain comprehensive records of customer communications, audit documentation, progress, findings and action items to support timely resolution.
- Provide regular progress updates and status reports to customers and internal stakeholders.
- Collaborate with cross-functional teams, including Security, Safety, Facility Operations, IT, Customer Success, Risk and Compliance, and Legal, to address audit findings, implement corrective actions and drive continuous improvement.
- Liaise between customers and internal teams to resolve audit-related questions, concerns and disputes professionally and with a customer-focused approach.
- Stay informed of industry standards, regulatory requirements and best practices relevant to data centre compliance and assurance.
- Contribute to strategic planning to align audit facilitation activities with organisational objectives and customer expectations.
- Promote a culture of compliance, collaboration and customer satisfaction across the organisation.
- Perform other duties as assigned.
What you’ll bring:
- Strong analytical skills and the ability to assess information accurately.
- Excellent written and verbal communication skills, with the ability to communicate clearly and confidently with stakeholders at all levels.
- Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines.
- Ability to work independently and collaboratively to meet service level agreements (SLAs).
- Strong attention to detail and accuracy when handling documentation and records.
- Intermediate to advanced Microsoft Office skills, particularly Word, Excel, PowerPoint and Outlook.
- Fluency in written and spoken English.
- 3–5 years’ experience in assurance coordination or a similar role, ideally within data centres or critical infrastructure.
- Strong customer service skills, with experience building relationships and liaising with internal stakeholders.
- Experience coordinating customer requests, preferably within the IT or technology industry.
- The ability to help customers understand products, services and assurance requirements clearly and confidently.
- Be part of a fast-growing, future-focused technology company
- Thrive in a collaborative, inclusive, and values-driven culture
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
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