CRM

Key Responsibilities:

• Manage and maintain customer databases accurately.
• Build and maintain strong relationships with customers through regular communication.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Coordinate with sales, marketing, and support teams to ensure customer satisfaction.
• Track customer interactions and update CRM software with relevant information.
• Monitor customer engagement and identify opportunities for retention and upselling.
• Generate and analyze CRM reports to support business decisions.
• Conduct follow-ups with existing and prospective customers.
• Assist in planning and executing customer engagement and loyalty programs.
• Ensure timely resolution of customer issues and service requests.

Required Skills:

• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office tools.
• Excellent organizational and time-management abilities.
• Problem-solving and customer-service orientation.
• Ability to analyze customer data and prepare reports.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• Prior experience in customer service, sales support, or CRM operations is preferred.
• Knowledge of CRM platforms such as Salesforce, Zoho CRM, HubSpot, or similar tools is an advantage.
• Key Performance Indicators (KPIs): Customer satisfaction and retention rates.
• Response and resolution time for customer queries.
• Accuracy of CRM data management.
• Customer engagement and follow-up effectiveness.
• Achievement of customer relationship and business growth objectives