Service Manager

Job Summary

Company 

NextGen Security, LLC 

Location 

Houston, TX

Industries 

Security Integration

Job Type 

Full Time Employee 

Years of Experience 

5+ years of experience

Career Level 

Manager

Exemption

Exempt

Service Manager

About the Job

What we’re looking for:

We are seeking a high-impact Service Manager to lead and grow our service operations in the Houston market. This role will own service performance, customer satisfaction, and recurring revenue growth, while leading a team of technicians and coordinators in a fast-paced security integration environment.

This position offers the opportunity to scale a critical business unit, improve operational performance, and drive long-term customer partnerships.

What you’ll be doing:

The responsibilities of this position will involve managing the service department operations to ensure customer satisfaction including business growth through marketing and customer visits.

This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve.  Specific duties to include:

• Lead, develop, and hold accountable a team of Field Service Technicians and Coordinators, driving performance, productivity, and career growth. 

• Manage service contracts.

• Establish and maintain subcontractor relationships around the country.

• Partner with sales and independently drive new service contract growth through customer relationships, site visits, and identification of upsell opportunities.

• Ability to safely operate a company vehicle.

• Provide exceptional customer service to clients.

What you bring to the table:

• Bachelor’s degree in operations, business, management or related field or relevant security industry management experience, specific to service or operations

• Experience in management, operations, and leadership.

• Previous supervisory/management experience

• Excellent customer service skills

• Excellent oral and written communication skills

Additional Skills:

• Must be able to communicate effectively and professionally in both written and verbal manner to customers, vendors and to those within the company.

• Must possess a positive attitude and be willing to interact with customers, co-workers and other personnel at all times.

• Commitment to integrity and Company Standards and Procedures.

Application Process

Please submit your resume, references and your requested salary range when applying for this position below.

More About Us

NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects.  If that wasn’t convincing enough, check out what our employees say about working at NextGen: https://www.youtube.com/watch?v=qLQVPTlAlJM

Notice To Employment / Recruitment Agents
Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Security’s HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Security’s website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate is submitted via approval from NextGen Security’s HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Security’s HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.