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    NE

    NextGen Ventures

    Venture Capital

    Customer Service Representative

    Monterrey, MexicoOn-SiteFull-timePosted 1mo ago
    All NextGen Ventures jobs

    Job description

    The Customer Service Representative is the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels.  We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others.

    What You’ll Do

    • Respond promptly to customer inquiries via email and live chat
    • Provide accurate information about our products and services
    • Assist customers with troubleshooting and resolve issues effectively
    • Document customer interactions and maintain detailed records in our system
    • Collaborate with the team to improve service and customer satisfaction
    • Follow company procedures while delivering high-quality support

    What You Bring

    • Experience in customer service, call center, or office environments (preferred)
    • A client-first mindset with excellent verbal and written communication skills
    • Strong English proficiency ... work is conducted in written and spoken English
    • Proficiency with computer systems and data entry

    Why Join Us?

    Make a meaningful impact by supporting our customers and contributing to a positive team environment. We value initiative, professionalism, and a commitment to service excellence.

    Job Type: Full-time

    Expected hours: No less than 40 per week

    Flexible scheduling options

    • Day Shift
    • Night Shift
    • Overnight Shift

    This position is onsite at our Monterrey, MX  .

    Job details are sourced from the employer's original posting.

    Open job posting
    NE

    About the company

    NextGen Ventures

    NextGen Ventures is a venture capital firm that invests in early-stage technology companies.

    View all NextGen Ventures jobs
    Industry
    Venture Capital
    Open roles
    8

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