POS Deployment Support Officer

Handle day to day POS Deployment daily duties, track terminals requests on Tracking tool, Field Service Engineers deployment plan and handle bank escalations inventory related.

Responsibilities

•    Release all POS terminals that are needed to be added, replaced or deleted.
•    Follow up the monthly terminals’ stock with the warehouse.
•    Record all POS traffic different activities (add-replace- delete) in the reference sheet.
•    Verify the POS terminals operations (Add, Replace and Delete) recorded on the Utility system making sure that they are the same as reflected in the reference sheet on a daily basis.
•    Verify all merchant and terminal data/requests before sending it the POS Operations department to ensure accuracy of data on the system.
•    Monitor the qualitative and quantitative of the input of the tracking system data that had been sent to team leader to give accurate monthly invoice result.
•    Conduct monthly review on all POS terminals on the Utility and Out of Service systems.
•    Follow up agents’ activities and make sure that regular visits are provided regularly to merchants.
•    Report all withdrawn or replaced POS terminals from the merchant to delete them from the system.
•    Follow up and checking agents Forms and Reports (installation report, replacement form, deletion form, visit form and Maintenance report).
•    Answering all NI/POS clients’ inquiries and solve their problems over the phone for any deployment related issues.
•    Follow up the deployment of maintenance tickets orders with agents and make sure that all tickets are solved and the spare parts returned to maintenance team.
•    Deploy POS machines at different sites if required and per the contract with the client bank.
•    Follow up all shipped terminals to the remote areas, and follow up with agents on the terminals status (deployed-under deployed) and the reasons in case of under deployed (delayed).
•    Conduct periodic visits on the merchants’ sites ensuring that the POS machine is functioning properly.
•    Handle the archiving of the installation report according to the Deployment department instructions.
•    Provide a Daily report to indicate all visits made to all merchants and highlight any malfunction to be sent to the maintenance department for repairing.
•    Handle the monthly client invoice by checking & sorting all the input & output terminals on the tracking system then reconcile them with the existing terminals in the market and issue the invoice required reports.

Qualifications

Education level accepted: 
Bachelor’s Degree.

Min Years and type of Experience accepted:
+2 years’ experience in merchant support or customer service roles.

Language:
Good command of English language.

Additional skills:
•    Strong problem-solving and troubleshooting skills.
•    Excellent communication and customer service abilities.
•    Ability to work under pressure and meet deadlines.
•    Attention to detail and accuracy in ticket documentation.
•    Familiarity with ticketing systems and claim request processes is a plus.