Scheme Settlement Issuing Officer

About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest  first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:

The job holder is required to perform processing & posting of daily settlements, as per the terms & conditions specified in the service level agreements with the clients. Ensure Up-to-date accounting entries and reconciliation clearing for the entries posted.

Responsibilities:

Contribution Area – Processing

Productivity 

• Processing & posting of daily settlements, as per Internal SLA (1 buss day).

• Third Party invoicing and settlements, as per External SLA (2 buss day’s).

• Up-to-date accounting entries and reconciliation clearing.

• Should proactively take activities from CoE Team Leads for work to be performed.

• Ensuring back-up tasks are being implemented as per back-up plan.

• Accurate processing of rejects, re-processing and other related activities.

• Updating & reporting various MIS on a daily / weekly / monthly basis.

• Daily dashboard scores.

• Number of errors.

• Consistency.

• Task completion.

• Number of tasks handled.

• Back up Tasks Completed.

• Number of tasks learned.

• Reconciliation Clearing.

Contribution Area – SLA Adherence

Quality

• Ensuring timely and accurate settlements as per Internal SLA for management of working capital requirements.

• Ensuring no recon entries are outstanding more than TAT, if outstanding should be with proper justification.

• Address & resolve both internal & external queries/issues with in TAT (1 day).

• Coordinate with the necessary department for any issue/s affecting Service to the clients in a timely manner.

• Ensuring Incoming/Outgoing reports are loaded to the system and report in case of discrepancies

• Report any abnormalities & raise to relevant team or supervisor.

• Instances of SLA (internal/external) breaches.

• Issues highlighted within Time.

• Customer complaints.

• Recon clearing within TAT.

• Resolution of queries / issues within TAT.

Contribution Area – Compliance

• Dealing with customer in a professional way and ensuring Customer information is handled confidentially.

• Adherence to ISO 27001 compliance policy & procedures.

• Ensuring correctness in sending daily invoices/data’s to the relevant stake holders.

• Raising necessary alarm & escalating issue/s noticed beyond the normal.

• Instances of miss outs.

• Instances of policy breaches.

• Reliability/availability.

Contribution Area - Own development

Initiative/Attitude 

• Ensure all the team activities are completed as per internal SLA on a daily basis.

• Being pro-active and willingness in taking new & additional responsibilities for the team.

• Take initiative and provide suggestions/ideas to improve & ease the process.

• Making necessary changes to improve & ease the activities by creating/modifying templates, automation & creating macros.

• Should take initiative to complete their learning. Engage with COE Line Manager proactively.

• Comply with office timings, attendances and proper utilization of work hours.

• Number of initiatives.

• Number of new processes learned.

• Absenteeism/late reporting.

• Number of observations by the superiors.

Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.