ZUR POSITION:
Die Rolle stärkt die Leistungsfähigkeit der Customer‑Success‑Organisation, indem sie Trainings, Coaching und strukturierte Arbeitsweisen bereitstellt, die direkt auf unsere Geschäftsziele einzahlen: höhere Kundenbindung, bessere Kundenzufriedenheit, effiziente Arbeitsweisen und profitables Wachstum.
Die Person ist zentraler Partnerin für das DACH‑CS‑Team, verankert professionelle Standards („Ways of Working“), fördert ein modernes Mindset (Progress over Perfection, Ambition to Win, positive Feedbackkultur) und stellt sicher, dass Analytics, Service‑Model‑Prozesse und kundenzentriertes Arbeiten im Alltag konsequent angewendet werden.
DEINE ZUKÜNFTIGEN AUFGABEN:
1. Trainings & Enablement
2. Coaching & Sparringspartner:in für das Team
3. Kultur & Teamperformance weiterentwickeln
4. Governance, Struktur & Nachhalten
DEIN PROFIL:
Fachliche Qualifikationen
Persönliche Kompetenzen
WAS WIR ANBIETEN:
Das jährliche Bruttogehalt für diese Position liegt zwischen 64100 EUR und 74000 EUR. Die endgültige Gehaltshöhe richtet sich nach der relevanten Berufserfahrung, den Qualifikationen und Fähigkeiten sowie den internen Vergütungsstrukturen. Wir setzen uns für Vergütungstransparenz und Chancengleichheit ein und treffen Vergütungsentscheidungen ausschließlich auf Grundlage objektiver und geschlechtsneutraler Kriterien.
Darüber hinaus kann für diese Position eine attraktive variable Vergütungskomponente mit Bonuspotenzial vorgesehen sein, beispielsweise in Form eines leistungs- oder vertriebsbezogenen Bonus.
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
Job details are sourced from the employer's original posting.
Open job postingAbout the company
At NIQ, our Media Measurement Technology Projects operate on a global scale, supporting some of the world’s largest media companies. We’re addressing the challenges of a rapidly evolving media landscape and hyperdynamic client needs, where streaming, digital, and traditional platforms converge, and audience behaviors shift constantly. Our solutions span legacy TV and radio measurement, digital tracking, and cutting-edge cross-platform analytics.