Customer Success Specialist (Market Insights)

Our Account Manager's are responsible to:

• Act as strategic partners to our clients
• Be an innovation agent. Drive change for faster reaction to changing market requirement
• Be an expert in the market they service

External

• Ensures effective and efficient client training and onboarding of new customers
• Educates customers about the most relevant features/functionalities for their specific business needs
• Drive adoption (i.e. activation, reactivation and engagement) of platforms within client organization by demonstrating clear ROI to client
• Finds and builds, new user base for service offerings
• Develop fact-based answers to complex key business questions
• Become a market expert in one or more categories / industry segments
• Deliver insightful presentations and actionable recommendations to our customers
• Identify leads for cross sell and upsell opportunities with the client
• Help improve renewal rate by demonstrating clear business outcome and value
• Works closely with clients to develop use cases demonstrating value being provided to clients

Internal

• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality, features etc. of platform as well as to operations and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages

• Experience: Minimum 2-3 years in market research, analysis, product management (preferably in tech and durables), or a related business unit.
• Industry Knowledge: Strong interest in technology products and market trends.
• Communication Skills: Excellent English proficiency with strong presentation, client engagement, and interpersonal skills.
• Analytical & Organizational Abilities:
• Strong analytical mindset with keen attention to detail.
• Ability to prioritize tasks and manage workloads effectively.
• Collaboration & Proactiveness:
• Proactive approach in working with cross-functional teams.
• Open-minded, team-oriented, and eager to learn.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion