The Mortgage Loan Setup Specialist streamlines the front end of the mortgage process by completing all third‑party order-outs, verifications, initial disclosures readiness, and pre-processing file scrubs. This role ensures files are accurate, compliant, and fully documented so they can move quickly from application to processing/underwriting.
- Third‑party orders and verifications
- Order Evidence of Insurance (EOI), Replacement Cost Estimator (RCE), and insurance invoices
- Obtain Written and Verbal Verifications of Employment (WVOE/VVOE)
- Request Verifications of Mortgage (VOM) and Verifications of Rent (VOR)
- Order IRS tax transcripts (4506‑C) and credit supplements
- Secure collection and debt payoff statements
- Order appraisal through approved AMCs
- Pull flood certifications
- Run DataVerify (or equivalent) reports
- Validate property address via USPS
- HOA/condo and insurance documentation
- Obtain Master Insurance and HOA certifications/questionnaires
- Coordinate condo project review/approval as required (agency/investor)
- Title and payoff coordination
- Request title work and manage title/escrow contacts
- Order mortgage payoffs and confirm demands align with closing timelines
- Compliance and disclosures readiness
- Prepare/mark files Ready to Send (RTS) for initial disclosure documents
- Confirm data integrity for TRID‑related fields prior to disclosure issuance
- File setup and data integrity
- Perform pre‑processing loan scrub; resolve data gaps and condition placeholders
- Complete and maintain accurate file contact details
- Enter and update loan scrub notes for downstream teams
- Rename/index documents to loan stacking order and LOS standards
- Pull and verify flood, USPS, and data‑validation outputs
- Ensure all order-outs are tracked to SLA and follow up to clear exceptions
- 1–3 years of mortgage operations experience in loan setup, disclosures, or processing (preferred)
- Strong working knowledge of:
- Order-outs: EOI, RCE, WVOE/VVOE, VOM/VOR, credit supplements, transcripts (4506‑C), flood certs, appraisal ordering, title requests, payoffs
- HOA/condo documentation (master insurance, HOA certs, condo project eligibility)
- TRID/ECOA basics and initial disclosure readiness requirements
- Loan Origination Systems (e.g., Encompass, ICE), appraisal and credit bureau portals, DataVerify (or similar), flood vendors, USPS tools
- High attention to detail with excellent document indexing and data-entry accuracy
- Strong time management; able to prioritize multiple files and meet SLAs
- Clear written and verbal communication with borrowers, lenders, title/escrow, HOAs, AMCs, and insurance agents
- Problem-solving mindset to resolve documentation gaps and exceptions quickly
- Proficiency with spreadsheets and checklists for pipeline tracking and follow‑ups
- Above market salary
- HMO with free dependent
- Paid leave incentives
- Performance based Incentives
- Quarterly Company Events
- In-depth training for career growth
Great Company Culture and HR experience
