Job Description
nimble solutions (“nimble” and f/k/a National Medical) provides revenue cycle outsourcing services to ambulatory surgery centers (“ASCs”), surgical practices, surgical hospitals, and anesthesia groups. This is a great opportunity to join a market-leading brand serving a high-growth end market while gaining valuable experience working closely with leadership.
In this client-facing role as the Manager, Accounts Receivable, you will oversee, develop, and be accountable for a Line of Business (ASC) and lead a POD team structure of 5-15 individuals, onshore and partner with offshore leadership and PDO teams, responsible for $2-$3 million in revenue This individual should have a successful track record of drive for results, advanced expertise in RCM accounts receivable, claims and overall process and demonstrated ability to lead, develop, and grow a team.
Responsibilities
People Leadership
- Leads, develops, and assists A/R Representatives and Account Performance Managers with client account performance
- Partners with Learning and Development to create an onboarding and training framework and ensure the framework and plans are executed for new A/R team members
- Develops inexperienced or underperforming employees and provides feedback and coaching
- Monitors performance through established department KPIs and holds the team accountable
- Leads employee 1:1 and team meetings
Reporting and Analytics
- Partners with the analytics team and Account Performance Managers to review and analyze reports and data to maximize efficiency and direct focus to appropriate areas of concern
- Identify denial trends, report on global payer issues, and implement recovery plans
RCM Process and Expertise
- Acts as a resource for all A/R team members for questions regarding billing policies, state guidelines, reimbursement analysis, and assists with the resolution of challenging accounts and claims
- Maintains a detailed knowledge of client-specific SOWs
- Helps to establish and evaluate A/R policies, procedures, and best practices, and make suggestions for revisions and updating information
Client and Account Performance
- Serve as one of the primary points of contact for assigned clients and promptly respond to all client inquiries
- Engage in regular client interaction via e-mail and conference calls to ensure customer satisfaction
- Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables, ensuring their accuracy and overall quality
- Proactively identifies potential problems with client performance before they occur and develops and implements a plan to eliminate future occurrences
- Work with A/R team members to help meet and exceed goals and provide detailed feedback to client services if the goals are not met
