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    NinjaOne

    Information Technology & Services

    Scrum Master - Bandung, Indonesia

    Bandung, IndonesiaHybridFull-timePosted 5d ago
    All NinjaOne jobs

    Job description

    About us

    NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries
    The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
    NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

    About the Role

    We are looking for an experienced Scrum Master to support our Product Engineering teams in Bandung, with strong experience in Agile, end-to-end software delivery, continuous improvement, and organizational change.

    Working across multiple teams and partnering with Product, Engineering, QA, UX, DevOps/SRE, and Leadership, you will help drive stronger team ownership and measurable improvements in predictability, quality, efficiency, collaboration, and time-to-market.

    Location – Hybrid | Bandung, Indonesia (at least 2 days per week in the office)
    What You’ll be Doing  

    • Ensuring Scrum events and Agile ways of working achieve their intended outcomes, applying Scrum, Kanban, Lean, and relevant scaling approaches (SAFe, Nexus, LeSS, Scrum@Scale) based on context.
    • Coaching teams in ownership, accountability, collaboration, facilitation, decision-making, and problem-solving, while improving cross-functional flow, dependencies, risks, bottlenecks, and waste from discovery through production and feedback.
    • Driving structured continuous improvement and Agile transformation using root-cause analysis, Design Thinking, clear baselines, actions, ownership, measures, and follow-up.
    • Facilitating cross-team and cross-functional collaboration across Product, Engineering, QA, UX, DevOps/SRE, and Leadership, ensuring discussions lead to clear decisions, actions, ownership, and measurable outcomes.
    • Designing and delivering Agile coaching, training, onboarding, workshops, and enablement, while applying Change Management approaches such as ADKAR or Kotter to support adoption, address resistance, and measure outcomes.
    • Using Jira, dashboards, workflows, filters, reporting, and automation to provide visibility into delivery trends, risks, and improvement opportunities while enabling teams to use data and tooling independently.
    • Building trusted stakeholder relationships and influencing through evidence, coaching, facilitation, and structured problem-solving, escalating systemic issues when organizational intervention is required.

    About You

    • Recognized certification in Scrum Master (e.g., PSM II, CSM, or equivalent)
    • Recognized certification in Agile Coaching or Scaling (e.g., ICP-ACC, SAFe 6, or equivalent)
    • Preferred additional certifications in one or more of the following:
      • Lean Six Sigma
      • Advanced Agile/Scrum
      • Agile Scaling
      • Change Management
      • Design Thinking
      • Product Management/Product Ownership
    • Certifications must be backed by practical, hands-on experience in:
      • Agile delivery and transformation
      • Cross-team facilitation
      • Coaching and training
      • Change adoption
      • Measurable process improvement

    What You’ll Love 

    • We are a collaborative, kind, and curious community
    • We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week
    • We reward your work with opportunity for growth and advancement
    • Grow personally and together with one of the fastest growing companies globally
    • Develop your skills through our renowned training platform
    • Receive competitive compensation
    • Collaborate with an amazing international workforce

    Additional Information

    Applicants must hold valid working rights in Indonesia at the time of application. We are unable to provide visa sponsorship for this role.
    We are an equal opportunity employer in accordance with Indonesia's Manpower Law. All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
    Candidate Privacy
    When you apply, NinjaOne collects and uses your personal information to review your application and manage the hiring process. To learn how we use, store, and protect your data, and what your rights are, please read our Candidate Privacy Policy at https://www.ninjaone.com/candidate-privacy-policy.

    Job details are sourced from the employer's original posting.

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    About the company

    NinjaOne

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 24,000 customers in 120+ countries. The cloud-native NinjaOne platform automates endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs. NinjaOne is obsessed with customer success, and provides free and unlimited onboarding, training, and support. Try NinjaOne for free at https://utm.io/uh6wF.

    View all NinjaOne jobsLinkedIn
    Industry
    Information Technology & Services
    Founded
    2013
    Open roles
    122

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