About the Role
NinjaOne is scaling fast, and we need a leader who leads from the front. As Team Lead, Customer Success, you'll take the wheel on a team of six CSMs, jumping into calls to protect retention, coaching your people to hit their numbers, and building the operational muscle that lets us scale without losing our edge.
If you want ownership, team quota accountability, and a direct hand in shaping how a high-growth CS org runs, this is your seat.
This role reports to the Manager, Customer Success.
Location: Sydney, Australia - Hybrid (3 days per week in office)
What You'll Do
About You
About Us
NinjaOne unifies IT to simplify work for more than 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
Additional Information
Applicants must hold valid working rights in Australia at the time of application. We are unable to provide visa sponsorship for this role.
We are an equal opportunity employer in accordance with Australia's Fair Work Act 2009 and the Australian Human Rights Commission Act 1986 (including the Age Discrimination Act 2004, Disability Discrimination Act 1992, Racial Discrimination Act 1975, and Sex Discrimination Act 1984). All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 24,000 customers in 120+ countries. The cloud-native NinjaOne platform automates endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs. NinjaOne is obsessed with customer success, and provides free and unlimited onboarding, training, and support. Try NinjaOne for free at https://utm.io/uh6wF.