Automotive Master Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

The Master Technician is also responsible for setting goals for personal service improvement and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Primary Responsibilities:

• Consults with customer to collect information on vehicle history, problem with the vehicle, and/or known maintenance or repairs required.
• Identifies mechanical problems visually and/or with computer diagnostic equipment.
• Performs tests on specific parts and systems to determine whether they are operating properly.
• Examines critical parts and systems using standard checklists.
• Plans repairs and timetables for completion; provides customers with time and cost estimates.
• Performs routine and preventive maintenance including oil changes and tune-ups.
• Repairs or replaces malfunctioning parts and systems such brake pads, belts, water pumps, transmissions, and other mechanical parts.
• Conducts post-repair testing and diagnostics.
• Test drives vehicle to confirm proper operation, that repairs have been made properly, and that problems have been resolved.
• Communicates with parts department to obtain needed parts.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Participates in manufacturer-sponsored training programs, schools and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.

- Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
- Ensure that common courtesy is shown toward all customers you come into contact with
- While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been

acknowledged
- Keep up to date with all technical publications, Service Comm, and Asist terminal operations
- Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
- Address all original customer concerns before moving onto additional sales
- Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area

and factory recommendation
- Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
- Participate in any Factory, or in-house sponsored training programs offered to you
- Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the

RO hard copy
- Perform any other duties assigned by the Service Manager, ASM or Group Leader
- Always come to work on time, ready to work, and in a clean uniform